Kelly Woods

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Reviewed and updated customer information in database for accuracy.
• Increased client retention by providing exceptional service while managing check-in and check-out processes.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

• Check-in and Check-out
• Patient Registration
• Scheduling
• Insurance Verification
• Generating Claims
• Posting Payments
• Daily Deposits
• End of Day Reconciliation

Check-In and Check-out

Patient Registration

Scheduling

Insurance Verification

AR Reports

Assessing Denied Claims

End of Day/Month Reconciliation

Ordering Supplies

Payroll

Check-In and Check-Out

Patient Registration

Scheduling

Insurance Verification

Posting Payments

Daily Deposits

End of Day/Month Reconciliation