Jacqueline Murrell
Phoenix,AZ
Summary
Front office professional with experience in patient registration, appointment scheduling, insurance verification, and EHR data entry. Supports smooth clinic flow by handling calls, processing copayments, and keeping patient records accurate, organized, and up to date. Delivers friendly, efficient service that helps patients move through visits with confidence.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
Adelante Healthcare
Surprise, AZ
11.2025 - Current
- Provided professional front desk reception for patients at Adelante Healthcare.
- Managed appointment scheduling and adjusted provider calendars to support clinic flow.
- Managed incoming calls and routed messages to appropriate care teams for timely responses.
- Processed copayments and completed payment transactions at front desk.
- Reviewed insurance plans and confirmed visit eligibility for primary care services.
- Optimized check-in, check-out, and referral paperwork processes to enhance patient visit experiences.
- Ensured accuracy of patient demographic data in electronic health records to support efficient patient care.
Registration Scheduler
Honor Health
Peoria, AZ
09.2023 - 11.2025
- -Streamlined patient registration processes, reducing wait times and improving patient flow.
- -Coordinated with medical staff to ensure accurate scheduling, optimizing resource allocation and improving service delivery.
- -Cultivated welcoming environment for patients, enhancing experience and fostering trust in health care services.
Front Office Registration
Banner Physical Therapy
Surprise, AZ
08.2022 - 07.2023
- -Delivered empathic support to patients, creating a welcoming environment that promoted open communication and trust.
- Executed daily operational tasks efficiently, ensuring precision in service delivery and enhancing patient satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service-related issues.
Front Office Float
District Medical Group
Phoenix, AZ
04.2020 - 08.2022
- Resolved billing issues through systematic problem-solving, enhancing revenue efficiency and client satisfaction. Assisted office manager on various projects, fostering teamwork and ensuring timely completion of tasks aligned with office goals. Executed EMR entries and chart creations, maintaining data integrity while streamlining patient documentation workflows.
- Assessed customer needs to provide tailored assistance promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized tasks to effectively meet service goals.
Education
High School Diploma -
Apollo High School
Glendale, AZ05-2001
Skills
- Patient registration
- Appointment scheduling
- Front desk reception
- Payment processing
- EMR systems
- Epic charting
- Data entry
- Health records management
- Referral coordination
- Office operations
- Microsoft Outlook
- Attention to detail
- Verbal communication
- Attention to detail
- Verbal communication
- Attention to detail
Personal Information
Title: Administrative Assistant Registration/Scheduler Trainer/Preceptor
Timeline
Front Office Assistant
Adelante Healthcare
11.2025 - Current
Registration Scheduler
Honor Health
09.2023 - 11.2025
Front Office Registration
Banner Physical Therapy
08.2022 - 07.2023
Front Office Float
District Medical Group
04.2020 - 08.2022
High School Diploma -
Apollo High School