Melissa Vega
Wilmington,CA
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
17
17
years of professional experience
Work History
Front Office Assistant
MemorialCare Medical Group
Long Beach, CA
04.2023 - Current
- Receive, file, sort, and distribute all incoming and outgoing materials appropriately
- Scheduled and confirmed patient appointments
- Verified insurance eligibility prior to patient visit
- Maintained knowledge of insurance requirements including patient financial obligations
- Pleasantly interfaced with patients over the phone and in person
- Ensured Pre-Arrival patient process is complete
- Produced error-free batches which include counting and balancing
- Greeted patients and provided assistance with inquiries.
- Resolved patient concerns promptly
Customer Service Representative
La Perla de Uruapan
Wilmington, CA
05.2012 - 12.2022
- Increased user base by promoting brand awareness and assisted with launching key marketing efforts
- Successfully developed a product which increased revenue
- Actively interacted with customers through various channels, such as phone calls, emails, social media and in person
- Increased customer engagement through social media
- Promoted additional products
- Maintained customer satisfaction.
Receptionist
Kohler Rental Power
Long Beach, CA
07.2007 - 08.2008
- Accurately input data from various sources into database
- Reviewed and verified data for inconsistencies and missing information
- Maintained records of data entry and updated documents as needed
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
Wilmington, CA06-2012
Some College (No Degree) - Kinesiology
California State University, Dominguez Hills
Carson, CASkills
- Data entry
- Cash handling
- Scheduling appointments
- Insurance verification
- Administrative skills
- Listening skills
- Patient charting
- Fluent in Spanish
- Time management
- Conflict resolution
- Multi-tasking
- Patient registration
- Patient identity verification
- Team collaboration
- Positive and professional
Timeline
Front Office Assistant
MemorialCare Medical Group
04.2023 - Current
Customer Service Representative
La Perla de Uruapan
05.2012 - 12.2022
Receptionist
Kohler Rental Power
07.2007 - 08.2008
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
Some College (No Degree) - Kinesiology
California State University, Dominguez Hills