Arlene Olivas
Oklahoma City,OK
Summary
Results-oriented supervisor with extensive experience in customer service at Yokohama Tire Corporation, driving a 20% productivity increase through operational improvements. Proficient in complex problem-solving and analytical thinking, contributing to enhanced team efficiency and client satisfaction. Demonstrated ability to foster strong client relationships and mentor teams, achieving successful outcomes through effective communication.
Overview
15
15
years of professional experience
Work History
SUPERVISOR CONSUMER CUSTOMER SERVICE
Yokohama Tire Corporation
Santa Ana, CA
12.2015 - 07.2025
- Oversaw daily operations, responsible for the training of customer service representatives, and for developing and implementing operations and policies. Managed the top two accounts and processed and managed over 30 incoming calls and emails per day from customers.
- Mentored team members, enhancing skill development, and fostering a collaborative work environment.
- Streamlined workflow processes, resulting in increased efficiency, and reduced downtime.
- A wide degree of creativity and latitude. Completes customer service monthly report statistics, audits pricing exceptions, and SBM's.
ACCOUNT SPECIALIST
Yokohama Tire Corporation
Santa Ana, CA
02.2010 - 12.2015
- Managed customer accounts, ensuring timely resolution of inquiries and effective communication.
- Developed and maintained strong relationships with clients to enhance customer satisfaction and retention.
- Processed orders efficiently using ERP systems, guaranteeing accuracy in inventory management.
- Trained new team members on best practices in account management and system utilization.
- Reconciles accounts by auditing transaction records, including freight claims, and proof of delivery, placing credits/debit entries, if necessary to A O settle customer's invoice problems and to ensure accounts are up to date. Provide order status on customer orders.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
High School Diploma -
Pioneer Baptist High School
Norwalk, CA06.2001
Skills
- Customer service
- Decision making
- Complex problem solving
- Analytical thinking
- Multitasking
- Time management
- Communication skills
- Self-motivation
- Reliability
Timeline
SUPERVISOR CONSUMER CUSTOMER SERVICE
Yokohama Tire Corporation
12.2015 - 07.2025
ACCOUNT SPECIALIST
Yokohama Tire Corporation
02.2010 - 12.2015
High School Diploma -
Pioneer Baptist High School