Arlene Peña- Haro
Bertram,TX
Summary
Dynamic team leader with a proven track record at Whataburger, excelling in coaching and mentoring while fostering a collaborative environment. Skilled in conflict resolution and customer focus, I enhanced customer loyalty through empathetic service and effective problem-solving. Committed to excellence, I prioritize attention to detail and team success.
Overview
7
7
years of professional experience
Work History
Team Lead at Whataburger
Whataburger
03.2022 - 11.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Walmart
03.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Round Rock High School
Round Rock, TXSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Top interests
Interested in getting the full customer experience in a medical field environment. I am ready to learn new skills and put them into practice.
Additional Information
Seeking experience from a medical environment in connection to my career path I will be starting soon.
Timeline
Team Lead at Whataburger
Whataburger
03.2022 - 11.2024
Customer Service Representative
Walmart
03.2018 - 03.2020
High School Diploma -
Round Rock High School
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