Arlene Sweeney
Glasgow
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
22
22
years of professional experience
Work History
Pearce Cafe
JS Catering
Glasgow
03.2023 - Current
- Implemented food safety and handling procedures to comply with health and safety standards.
- Adhered to sanitation regulations when cleaning kitchen surfaces, utensils and equipment.
- Determined amounts of food portions for each dish according to menu specifications.
- Trained new kitchen staff on cooking techniques and kitchen protocols.
- Checked temperatures of ovens, grills, fryers and other cooking equipment.
- Managed food inventory and ordered supplies to maintain optimal stock levels.
- Followed health and safety standards when handling food items.
- Organized kitchen storage areas to maintain cleanliness and orderliness.
Cafe 13
Beanlucky
Glasgow
01.2021 - 03.2024
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Created weekly schedules for cafe staff based on business needs.
- Assisted with managing daily cafe operations, including supervising staff and monitoring customer service.
- Implemented procedures for cash handling, food preparation, storage.
- Identified areas where improvements could be made within the café environment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Cashier
Liquor Barn
Glasgow
03.2011 - 12.2021
- Maintained accurate records of product placement in stores including pricing information.
- Executed promotional campaigns for specific brands or products according to established guidelines.
- Assisted customers with product selection based on their individual needs.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
Food and Beverage Assistant
Doubletree Hilton Hotel
Glasgow
12.2016 - 02.2021
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Performed opening and closing duties such as counting money in cash drawers or preparing bank deposits.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Addressed and resolved customer complaints to ensure satisfaction.
- Provided exceptional service that reflected restaurant standards and core values.
- Restocked beverage stations according to demand during peak hours.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Greeted and seated customers in a timely and friendly manner.
- Maintained a clean and organized work environment throughout shift.
Counter Clerk
Post Office
Glasgow
04.2003 - 11.2011
- Collected money, provided change and recorded transactions on receipts.
- Conducted price checks when requested by customers or management team members.
- Greeted customers and provided friendly customer service.
- Balanced cash drawer at end of shift to ensure accuracy of funds received.
- Ensured adherence to company procedures related to cash handling security measures.
- Resolved customers' complaints regarding products or services.
- Drafted contracts, explained terms to customers and acquired signatures.
- Processed payments promptly for customers to exceed productivity standards.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Processed check payments promptly following company guidelines for proper identification requirements.
- Performed opening and closing duties such as setting up registers with necessary supplies and balancing drawers accordingly.
Skills
- Food safety
- Customer service
- Communication skills
- Time management
- Team leadership
- Cash handling
- Problem-solving
- Leadership
- Team management
- Food preparation
- Problem solving
- Multitasking Abilities
- Training & Development
- Teamwork and collaboration
- Communication
Timeline
Pearce Cafe
JS Catering
03.2023 - Current
Cafe 13
Beanlucky
01.2021 - 03.2024
Food and Beverage Assistant
Doubletree Hilton Hotel
12.2016 - 02.2021
Cashier
Liquor Barn
03.2011 - 12.2021
Counter Clerk
Post Office
04.2003 - 11.2011