Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic
Gabriella Howard

Gabriella Howard

San Marcos,TX

Summary

Dedicated customer service professional with proven multitasking and time-management skills. Committed to delivering positive and memorable experiences that enhance customer engagement. Aims to foster inviting environments that enrich client interactions and broaden their experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cafe Barista/Cafe Cashier/Table Busser

Central Market HEB
Austin, TX
06.2022 - Current
  • Greeted customers and took orders in a friendly and professional manner.
  • Organized inventory of supplies for efficient restocking procedures.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Utilized POS system to receive and process customer payments.
  • Participated in regular cycle counts of the beer inventory.
  • Followed proper safety precautions when lifting heavy objects or operating machinery such as forklifts or pallet jacks.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Ensured that all food items were prepared according to established recipes and standards.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Served food and beverages to patrons and confirmed complete orders.

Cashier Team Lead/Cash Handler

Target
Austin, TX
08.2019 - 06.2023
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Developed strong working relationships with team members to foster collaboration.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Processed payments promptly for customers to exceed productivity standards.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Handled money according to company policy.
  • Assisted in training new employees on proper cash handling techniques.
  • Resolved any discrepancies between the cash register total and actual money received quickly.
  • Prepared bank deposits, verifying amounts and ensuring timely deposits.
  • Implemented loss prevention strategies to minimize discrepancies and fraud.
  • Counted and sorted currency, coins, checks and credit card payments accurately.
  • Monitored cash limits in registers and performed cash pickups to maintain security.
  • Conducted regular audits of cash handling procedures to ensure compliance with company policies.
  • Coordinated the supply of currency for cash registers to ensure adequate change is available.

Education

Bachelor of Arts - History Education

Texas State University
San Marcos, TX

Skills

  • Public speaking
  • Customer service
  • Classroom management
  • Curriculum development
  • Team collaboration
  • Food safety
  • Espresso preparation
  • Adaptability to change
  • Food service
  • Problem-solving
  • Speedy and efficient
  • Quality control
  • Hospitality service expertise
  • Cash handling
  • Safe food handling practices
  • Basic math
  • Adaptive and creative
  • Opening and closing coordination
  • Team player

Affiliations

  • I love to participate in dog training classes that help my dog become a future service dog
  • I love running and am currently training for my second half marathon
  • I participate in book clubs that center around audiobooks
  • I babysit and was a nanny for 4 years.

Accomplishments

  • Nominee for Women's Distinction of the year Award
  • I am adopted and am the first of my family to ever attend college
  • I was accepted into a program for future educators

Certification

  • Food and safety
  • Drug and Alcohol in the workplace training
  • Active shooter training

References

References available upon request.

Timeline

Cafe Barista/Cafe Cashier/Table Busser

Central Market HEB
06.2022 - Current

Cashier Team Lead/Cash Handler

Target
08.2019 - 06.2023

Bachelor of Arts - History Education

Texas State University

Similar Profiles

CREATE PROFILE
Gabriella Howard