.Juan Arredondo
Houston,TX
Summary
Dynamic and results-oriented professional with a proven track record at Central Market HEB, adept in multitasking and adaptability. Excelled in driving sales through expert product knowledge and professionalism, significantly enhancing customer satisfaction and loyalty. Skilled in hardware and software installation, demonstrating advanced troubleshooting abilities. Achieved and surpassed sales goals through strategic customer engagement and relationship building.
Overview
11
11
years of professional experience
Work History
Lead Sales Specialist
Central Market HEB
10.2015 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Installation Technician
Pixelworks
05.2014 - 08.2015
- Followed all company guidelines regarding safety procedures when out in field.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Trained on-site operators in installation, use and maintenance of robotic systems.
- Took care to prepare work areas, use adhesives and resolve problems with installations.
- Coordinated installations reviews and completion of related paperwork.
- Cut and measured materials for mural installations.
- Inspected and tested fixtures and systems after installation to confirm proper and safe functioning.
- Used diagrams to complete accurate installations and repairs.
Education
No Degree - Information Technology
My Computer Carrer
Houston, TX06-2018
Associate of Arts - Graphic And Digital Design
Houston Community College
Houston, TX05-2013
Skills
- Adaptability
- Programming
- Multitasking
- Product Knowledge
- Device configuration
- Professionalism
- Multitasking Abilities
- Peripheral device installation
- Advanced troubleshooting
- Operating system testing
- Hardware and software installation
- Settings configuration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
graphic design, computers, and gaming
Timeline
Lead Sales Specialist
Central Market HEB
10.2015 - Current
Installation Technician
Pixelworks
05.2014 - 08.2015
No Degree - Information Technology
My Computer Carrer
Associate of Arts - Graphic And Digital Design
Houston Community College
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