Arlene Taterka

Quality Assurance Specialist/Training Assistant

• Performed Quality Assurance reviews of health assessments that were completed for Underwriting and Claims purposes for various Insurance Companies.
• Provided feedback to Clinical and non clinical personnel after reviewing their files for accuracy and professionalism.
• Followed all health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Assisted the Training Staff with new hires contributing to a supportive work environment and improved retention rates.
• Audited and reviewed clinical documents to verify accuracy.
• Worked effectively in fast-paced environments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Cultivated interpersonal skills by building positive relationships with others.
• Skilled at working independently and collaboratively in a team environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Conducted Telephonic assessments for Applicants applying for Long Term Care and Life Insurance to supply the Underwriters with clear, accurate and professional documentation of the applicants Private Health Information for Underwriting purposes.
• Collaborated with various supervisors to meet Service Level Agreements for our clients to ensure Heath Assessments were completed efficiently and timely while providing outstanding Customer Service skills to make the application process comfortable and complete while complying with HIPAA laws.

• Managed care for patients with End Stage Renal Disease by providing Hemodialysis in an outpatient clinic.
• Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Recorded details regarding therapies to keep patient charts updated.
• Enhanced patient satisfaction by providing compassionate nursing care that addressed physical, emotional, and spiritual care.