ADMISSIONS / MARKETING - 231 BEDS
Park Avenue Healthcare & Wellness Center
POMONA, CA
12.2021 - 09.2024
- Directed admission process, notifying staff of projected admissions, discharges, and appointments.
- Executed sales calls to physicians, insurers, and community contacts to enhance outreach.
- Verified Medical, Medicare, and HMO insurance benefits to ensure compliance with admission standards.
- Streamlined patient admissions through effective communication strategies and data entry techniques.
- Maintained high customer service standards through empathetic communication with patients and families.
- Optimized interdepartmental communication to foster collaboration in the admissions process.
- Ensured regulatory compliance by conducting audits and maintaining meticulous documentation.
- Achieved 96% occupancy through measurement of telemarketing initiatives, including 40 Medicare and 30 Skilled HMO placements.
