Arlenee Pensado
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. As well as excellent customer relations and relationship-building skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Experience Lead Teams
Victoria's Secret
10.2019 - Current
- Developed and implemented onboarding and orientation programs for new employees.
- Developed a comprehensive onboarding program for new hires to facilitate a seamless transition into their roles.
- Recruited top talent to maximize profitability.
- Coordinated and attended job fairs to expand company presence and attract qualified candidates for open positions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and developing effective working relationships.
Barista Shift Lead
Starbucks
08.2019 - 03.2020
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created new training guidelines, and provided staff orientation and training.
Education
Master of Business Administration - Human Resource Management Specialization
National University
San Diego, CA11.2024
Bachelor of Arts - Human Development
Cal State San Marcos University
San Marcos, CA05.2021
Skills
- Schedule Management
- Sales management
- Employee Development
- Recruitment strategy development
- New Hire Training
- Workforce Management
- Analytical Thinking
- Dependable and Responsible
- Verbal and written communication
- Teamwork and Collaboration
Timeline
Customer Experience Lead Teams
Victoria's Secret
10.2019 - Current
Barista Shift Lead
Starbucks
08.2019 - 03.2020
Master of Business Administration - Human Resource Management Specialization
National University
Bachelor of Arts - Human Development
Cal State San Marcos University