MacKenzie Toole
Grovetown,GA
Summary
Dedicated professional with strong organizational and communication skills, proven in managing multiple projects and jobs while maintaining high productivity. Possesses extensive knowledge of human resources policies and procedures, complemented by leadership experience as a resident assistant. Holds a top secret clearance with SCI capabilities. Exceptional problem-solving, conflict mediation, and collaboration abilities drive success in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HR/Teams Customer Experience Lead
Victoria Secret
Augusta, GA
07.2025 - Current
- Cultivated top-line sales growth by mentoring associates and implementing effective personal selling techniques.
- Evaluated candidate qualifications through pre-screening for seasonal and core positions, followed by coordinating interview follow-ups.
- Ensured proper onboarding and skills development for 100% of new employees with regular check-ins 30 and 60 days past first day of employment
- Managed staffing levels and adjusted schedules to ensure seamless product launch and effective floorset operations.
- Analyzed and adjusted labor hours to maximize sales efficiency and contribute to district profit growth.
- Executed visual merchandising strategies to optimize customer engagement and sales.
- Achieved and sustained top 2 ranking in sales leadership for conversion performance since start date.
Human Resources Specialist/Solider
Pennsylvania Army National Guard
Fort Indiantown Gap, PA
06.2023 - 05.2025
- Developed a standard operating procedure for a company of more than 180 soldiers to ensure that all records are accurate.
- Ensured compliance with standards and program deadlines.
- Advised soldiers of their benefits, including education plans, bonuses, and schools, to further their careers.
- Provided expertise to senior-ranking sergeants and officers regarding soldiers' records, as well as created and taught training events and programs.
- Aided and oversaw the training of incoming HR specialists while acting as a liaison between lower-enlisted and higher-enlisted personnel.
- Safeguarded all personally identifiable information to ensure soldier safety.
- Worked with military programs such as IPPS-A, IPERMs, and AMHRR folders.
Resident Assistant
Indiana University of PA
Indiana, PA
08.2024 - 05.2025
- Supervised and monitored the activities of residents in the dormitory to ensure compliance with rules and regulations.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Investigated and addressed resident and housing authority concerns, resolved conflicts, policy violations, and safety issues through mediation, and coordinated with campus authorities.
- Implemented educational programs focusing on personal development topics such as study skills, time management, and stress management.
- Fostered relationships with residents to optimize acclimation and ease transition to new living environment.
Bartender/Server
Coal Run Craft Inc.
Homer City, PA
08.2023 - 05.2025
- Participated in the creation of a signature cocktail menu, utilizing multiple mixology techniques, and cocktail trends.
- Prepared a wide variety of cocktails and draft beer, while monitoring guests' alcohol consumption levels, ensuring strict compliance with all state regulations and liquor laws.
- Ensured proper sanitation of the bar area, glassware, utensils, equipment, and restaurant service area.
- Provided excellent customer service in all aspects of a guest's dining experience, including retaining extensive knowledge of all menu items.
Coaches Assistant
IUP Swim Team
Indiana, PA
08.2023 - 05.2025
- Scheduled meetings, appointments and travel arrangements for staff members.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Coordinated fundraising and special projects as assigned.
- Developed positive working relationships with all team athletes and staff members to ensure a positive working environment.
- Participated in the running of swim meets and camps.
Education
Master of Arts - Homeland Security: Counterterrorism
Pennsylvania State University
University Park, PA12-2026
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
Indiana, PAHuman Resources Specialist
Human Resources School
Fort Jackson, SC03-2023
Russian Language
Defensive Language Institute
Monterey, CA10-2022
Skills
- Holds a top-secret security clearance with sensitive compartmented information capabilities (TS/SCI)
- Research and analysis
- Creative and innovative problem-solving
- Project planning and time management
- Comprehensive report writing
- Experienced with Microsoft Suite
- Resource allocation
Accomplishments
- Army Achievement Medal, Distinguished Leader
- Army Achievement Medal, Distinguished Honors for 1st in the class
- Army Achievement Medal, Superior performance in the Battalion "Best Warrior" Competition
Certification
- Bystander Intervention (GreenDot)
- Certified Life Saver (CLS)
- Stop the Bleed
LANGUAGES
Russian
Limited
Volunteer Service
- East Pete Lions Club, Volunteer since 2014
Timeline
HR/Teams Customer Experience Lead
Victoria Secret
07.2025 - Current
Resident Assistant
Indiana University of PA
08.2024 - 05.2025
Bartender/Server
Coal Run Craft Inc.
08.2023 - 05.2025
Coaches Assistant
IUP Swim Team
08.2023 - 05.2025
Human Resources Specialist/Solider
Pennsylvania Army National Guard
06.2023 - 05.2025
Human Resources Specialist
Human Resources School
Russian Language
Defensive Language Institute
Master of Arts - Homeland Security: Counterterrorism
Pennsylvania State University
Bachelor of Arts - Criminology
Indiana University of Pennsylvania