Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Arlene N. Haunert

Arlene N. Haunert

Vallejo,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in 16 years Call Center Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Call Center Customer Service Representative

Faneuil
McCleary, WA
12.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Responded to customer comments and questions during shifts
  • Initiated termination of customer contract upon request
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Answered over 40 calls per shift to meet fast-paced call center demands
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Call Center Customer Service Representative

Maximus - Veterans Office
Irving, TX
06.2019 - 09.2019
  • Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
  • Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
  • Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Answered over 40 calls per shift to meet fast-paced call center demands
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating
  • Welcomed, greeted and assisted guests in high-traffic store, generating call flow

Education

No Degree - Hair Design

Bjorn's Cosmetology
Vallejo, CA
11.1990

High School Diploma -

Adult High School
Vallecitos, NM
10.1988

Skills

  • Customer Data Confidentiality
  • CRM Software
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • De-escalation Techniques
  • Customer Account Management
  • Problem Solving

Additional Information

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Timeline

Call Center Customer Service Representative

Faneuil
12.2019 - Current

Call Center Customer Service Representative

Maximus - Veterans Office
06.2019 - 09.2019

No Degree - Hair Design

Bjorn's Cosmetology

High School Diploma -

Adult High School
Arlene N. Haunert