Arlenis Molina
Miami,FL
Summary
Financial Center Assistant Manager with 5+ years of experience in financial services and client relations. Proven track record in ensuring regulatory compliance and enhancing customer satisfaction. Strong adaptability to new technologies and processes, driving operational efficiency.
Overview
5
5
years of professional experience
Work History
Financial Center Assistant Manager
Bank Of America, N.A.
08.2024 - Current
- Manage business results through formalized management routines and coaching.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees in business strategy.
- Manage organizational priorities, and effective execution.
SENIOR BANKER
Bank Of America, N.A.
02.2022 - 08.2024
- Establish relationships with personal and business clients.
- Collaborate with partners to meet clients' demands.
- Follow the company's risk culture and operational excellence guidelines.
- Manage client traffic, engage and appropriately route clients, and foster client retention.
- Create a world-class client experience environment.
RELATIONSHIP BANKER
Bank Of America, N.A.
12.2020 - 02.2022
- Follow established processes and guidelines in daily activities to do what is right for clients and the organization, while adhering to all applicable laws and regulations.
- Manage cash responsibilities.
- Manage the financial center's traffic, appointments, and calls effectively.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FLSkills
- Client relationship management
- Critical thinking
- Adaptability to change
- Problem solving
- Effective communication
- Time management
Languages
- English
- Spanish
Timeline
Financial Center Assistant Manager
Bank Of America, N.A.
08.2024 - Current
SENIOR BANKER
Bank Of America, N.A.
02.2022 - 08.2024
RELATIONSHIP BANKER
Bank Of America, N.A.
12.2020 - 02.2022
Associate of Arts - Business Administration
Miami Dade College