Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arleny Lopez

Camden,NJ

Summary

Driven professional with a proven track record at Manmit Check Cashing and A&M MULTISERVICES, excelling in customer relationship management and financial transactions. Demonstrated ability to enhance customer service through effective communication, achieving a significant increase in customer satisfaction. Skilled in financial software and stress tolerance, adept at optimizing sales opportunities and managing complex financial tasks efficiently.

Overview

3
3
years of professional experience

Work History

Bank Teller

Manmit Check Cashing
08.2021 - Current
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Placed orders for customer checks and verified starting numbers.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Reconciled cash drawer and resolved discrepancies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Turned in excess cash to maintain drawer security.
  • Maintained accurate records of customer transactions in line with bank procedures.

Tax Preparer

A&M MULTISERVICES
01.2024 - 04.2024
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Offered clients recommendations to reduce tax liabilities.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Completed and filed returns with tax departments at local, state, and federal levels.

Education

High School Diploma -

WALTON HIGH SCHOOL
The Bronx, NY
06.2009

Skills

  • Customer Relationship Management
  • Financial software
  • Money Handling
  • Data inputting
  • Cash counting
  • Financial Transactions
  • Deposit and withdrawal management
  • Balance Transfers
  • Cash handling expertise
  • Stress Tolerance
  • Upselling skills
  • Signature Verification
  • Transaction Processing
  • Money Transfer Systems
  • Teller Support

Languages

Spanish
Native or Bilingual

Timeline

Tax Preparer

A&M MULTISERVICES
01.2024 - 04.2024

Bank Teller

Manmit Check Cashing
08.2021 - Current

High School Diploma -

WALTON HIGH SCHOOL

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Arleny Lopez