Arleny Lopez
Camden,NJ
Summary
Driven professional with a proven track record at Manmit Check Cashing and A&M MULTISERVICES, excelling in customer relationship management and financial transactions. Demonstrated ability to enhance customer service through effective communication, achieving a significant increase in customer satisfaction. Skilled in financial software and stress tolerance, adept at optimizing sales opportunities and managing complex financial tasks efficiently.
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Teller
Manmit Check Cashing
2762 Mt Ephraim Camden Nj 08104
08.2021 - Current
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Placed orders for customer checks and verified starting numbers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Turned in excess cash to maintain drawer security.
- Maintained accurate records of customer transactions in line with bank procedures.
Tax Preparer
A&M MULTISERVICES
346 AUDUBON AVE STORE #7
01.2024 - 04.2024
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state, and federal levels.
Education
High School Diploma -
WALTON HIGH SCHOOL
06.2009
Skills
- Customer Relationship Management
- Financial software
- Money Handling
- Data inputting
- Cash counting
- Financial Transactions
- Deposit and withdrawal management
- Balance Transfers
- Cash handling expertise
- Stress Tolerance
- Upselling skills
- Signature Verification
- Transaction Processing
- Money Transfer Systems
- Teller Support
- Money handling
- Professionalism and courtesy
- Attention to detail
Certification
Certified notary public and signing agent.
Languages
Spanish
Native or Bilingual
Timeline
Tax Preparer
A&M MULTISERVICES
01.2024 - 04.2024
Bank Teller
Manmit Check Cashing
08.2021 - Current
High School Diploma -
WALTON HIGH SCHOOL