ARLETH M. LUCIO
Donna,USA
Summary
Excellent customer service expert with an excellent record of successful communication, maintaining organization under pressure, and offering outstanding client support. Responsible and motivated student, with a strong interest in pursuing a career in the legal field. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Eager to contribute to a law firm while continuing to develop legal knowledge and professional experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Florida Blue Medicare)
Advance Call Center Technologies
Harlingen, USA
06.2024 - Current
- Handle inbound calls from Medicare members, providing assistance with insurance plans, benefits and medical billing.
- Deliver high-quality customer service while remaining attentive, professional and empathetic.
- Reviewed patients' insurance claims, making any required adjustments and filing appeals.
- Confirmed the member's out-of-pocket limit, deductibles and copayments in accordance with their policy.
Customer Service Representative
Circle K
Donna, USA
08.2023 - 01.2024
- Maintained a flexible schedule and worked additional shifts to support business needs.
- Addressed customer inquiries and complaints, offering appropriate solutions to ensure satisfaction.
- Provided accurate information regarding products and services.
- Delivered attentive and efficient service at the register in a fast-paced environment.
Education
High School -
Donna North High School
Donna, TXSkills
- Strong Communication
- Time management
- Leadership
- Problem Solving
- Customer Service
- Active listening
- Attention to detail
- Call escalation
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Customer Service Representative (Florida Blue Medicare)
Advance Call Center Technologies
06.2024 - Current
Customer Service Representative
Circle K
08.2023 - 01.2024
High School -
Donna North High School