Stephanie Brewer
Vicksburg,MS
Summary
Customer Service Representative with specialized experience in claims processing and customer experience enhancement. Skilled in managing insurance-related claims and ensuring regulatory compliance. Recognized for effectively resolving inquiries to boost customer satisfaction. Strong team player with a focus on relationship building and contributing to overall operational success.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Claims Representative
Senture LLC
London, KY
08.2022 - Current
- Provide professional and courteous customer support via phone and systems-based platforms.
- Handle and process insurance-related claims, ensuring accuracy, compliance, and proper documentation.
- Review claim details, verify information, and assist customers with claim status and resolution.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Demonstrated strong time management skills while meeting performance metrics.
- Reviewed claim submissions and identified discrepancies for resolution.
- Collaborated with team members to streamline claims processing procedures.
- Educated clients on insurance policies and claim procedures to enhance understanding.
- Collaborated with other departments regarding changes to existing processes and procedures.
- Adhered to HIPAA regulations while managing confidential patient information.
- Resolved issues related to denied or underpaid claims in a timely manner.
- Verify patient eligibility for medical claims and determine benefit coverage.
- Responded promptly to customer inquiries regarding claim status updates.
Private Care
Mississippi Department of Rehabilitation Services
Vicksburg, MS
12.2019 - 08.2022
- Maintained hygienic, safe environment through regular cleaning and sanitization protocols, contributing to client well-being.
- Managed financial transactions, ensuring accuracy in receipts and payments to enhance operational reliability.
- Provided quality customer service by promptly addressing inquiries and mentoring new staff to support team cohesion.
Cashier
Fun Lanes Bowling
Vicksburg, MS
07.2017 - 11.2019
- Provided exceptional customer service by actively engaging with patrons.
- Processed transactions accurately while maintaining a fast-paced environment.
- Ensured a positive and memorable customer experience.
Caregiver
Private Home Care Services
Vicksburg, MS
10.2014 - 06.2017
- Assisted clients with daily living activities while maintaining dignity and safety.
- Managed household tasks and documentation with attention to detail.
- Supported client independence through consistent and compassionate care.
Cashier
Dari Delite
Clanton, AL
07.2010 - 09.2014
- Managed point-of-sale operations with accuracy and efficiency.
- Resolved pricing discrepancies and customer concerns professionally.
- Assisted with training new employees on register operations and customer service.
Education
GED -
Hinds Community College
Vicksburg, MS01-2017
Skills
- Excellent Customer Service
- Organizing and Planning Skills
- Technical Knowledge
- Time Management Skills
- Strong Communication
- Attention to Detail
- Documentation Accuracy
- Reliable and Trustworthy
- Strong Work Ethic
- Claims processing
- Insurance knowledge
- Technical documentation
- HIPAA compliance
- Attention to detail
- Effective communication
- Time management
- Customer relationship management
- Microsoft office expertise
- Customer education
- Typing proficiency
Timeline
Customer Service Representative/Claims Representative
Senture LLC
08.2022 - Current
Private Care
Mississippi Department of Rehabilitation Services
12.2019 - 08.2022
Cashier
Fun Lanes Bowling
07.2017 - 11.2019
Caregiver
Private Home Care Services
10.2014 - 06.2017
Cashier
Dari Delite
07.2010 - 09.2014
GED -
Hinds Community College