Vanessa Crogan
Youngstown,NY
Summary
Seasoned insurance specialist with excellent planning and problem solving abilities. Offering 6+ years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing claims. Licensed to handle claims in several different claims which included NH, VT, RI, CT, SC, NC, FL, TX.
Overview
7
7
years of professional experience
Work History
Claims Service Representative
GEICO
Getzville, NY
10.2017 - Current
- Determined liability on auto claims based on a thorough investigation which included obtaining reordered interview's with all parties involved, reviewing scene photos, vehicle damage photos, police reports, street layouts via google maps and any other evidence that can be taken into consideration for a proper decision to be made.
- Completed coverage investigations to confirm if coverage is able to afforded for losses for various different reasons.
- Reviewed state specific auto contracts and worked closely with our legal team to make sure that guidelines are followed.
- Issued payments for vehicle damages, set tows, and set direct bills with various rental companies.
- Worked every claim to closure, made sure files are ready for the subrogation department so that as a company we are able to recover from the at-fault party.
- Effectively communicated with all parties involved in a timely manner either though phone calls , texts or emails while providing excellent customer service along the way.
Education
High School Diploma -
Niagara Falls High School
Niagara Falls, NY06-2007
Skills
- Insurance knowledge
- Decision-Making
- Claims investigations
- Excellent customer service
- Excellent Communication
- Attention to Detail
- Professionalism
- Problem-Solving
Timeline
Claims Service Representative
GEICO
10.2017 - Current
High School Diploma -
Niagara Falls High School
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