Bestha Leissa Jean Francois
Fort Myers
Summary
Dedicated and professional Customer Service Representative with experience in airport-style environments, security operations, and face-to-face customer support. Skilled in assisting diverse passengers, maintaining safety standards, resolving issues calmly, and delivering exceptional service in fast-paced settings. Known for professionalism, communication skills, and attention to detail.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative - Various Customer-Facing Roles
Walmart
Orlando
06.2025 - 02.2026
- Assisted customers with inquiries, directions, and service needs, enhancing overall experience in busy environments
- Provided friendly, professional, and efficient service to ensure customer satisfaction
- Resolved customer complaints calmly and promptly, restoring satisfaction and confidence in service
- Displayed a positive attitude while assisting numerous customers during peak hours
Pack,Customer Service
Amazon
Orlando
09.2022 - 06.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs promptly in retail environment to enhance service delivery.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Security Officer (Unarmed)
- Monitored premises, ensuring safety and security for staff and visitors
- Conducted routine patrols, enforcing security policies to uphold safety standards
- Assisted visitors and customers, fostering a welcoming yet secure environment
- Reported incidents accurately and followed safety protocols
- Maintained professionalism and strong situational awareness at all times
Education
High School Diploma -
Chancery Charter High School
Orlando, FL 08.2021 - 05.2023
Dental Assistant -
Concorde Career Institute
Orlando, FLSkills
- Customer service
- Excellent Customer Service
- Passenger Assistance & Support
- Conflict Resolution
- Problem Solving
- Safety Compliance
- Fast-paced multitasking
- Team Collaboration
- Active listening
- Professional Image
Availability
Flexible schedule including weekends, holidays, and shifts required for airport operations.
Timeline
Customer Service Representative - Various Customer-Facing Roles
Walmart
06.2025 - 02.2026
Pack,Customer Service
Amazon
09.2022 - 06.2025
High School Diploma -
Chancery Charter High School
08.2021 - 05.2023
Security Officer (Unarmed)
Dental Assistant -
Concorde Career Institute