Dixia Carcamo
Resumen profesional
I am a dedicated professional committed to providing high-quality customer service, always focused on ensuring customer satisfaction. I bring extensive experience in customer service and base-salary sales, along with a strong understanding of service, financial, and administrative environments. I am able to work effectively both independently and as part of a team, adapting to the needs of the company. I am seeking a stable opportunity where I can contribute my skills, grow professionally, and demonstrate my value within a forward-looking organization.
Datos destacados
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Experiencia
Additional Sales Experience (Customer-Facing Roles
Various Environments
Houston
2024.01 - 2025.01
- Over 10 years of experience in customer-facing sales roles.
- Strong background in inbound sales and service-based selling.
- Skilled in identifying customer needs and recommending appropriate solutions.
- Experience working in structured roles with fixed salary compensation.
- Customer-focused approach with emphasis on trust and long-term relationships.
Customer Service & Sales Support Representative
Cleaning Company
Houston
2021.01 - 2024.06
- Provided customer service support to residential and commercial clients via phone, text, and email.
- Handled service inquiries, scheduling, cancellations, and rescheduling.
- Addressed customer complaints and ensured timely resolution.
- Assisted customers with service options and pricing, supporting inbound sales requests.
- Coordinated communication between clients and service teams.
- Focused on customer satisfaction and retention in a fixed-salary role.
Customer Support & Insurance Services Representati
Self-Employed
Houston
2018.01 - 2021.01
- Assisted clients with health, life, and auto insurance inquiries.
- Provided customer support related to policy information, coverage explanations, and documentation.
- Helped clients complete applications and resolve service-related questions.
- Maintained accurate client records and follow-ups.
- Worked in a structured environment focused on service quality and customer care.
Customer Service & Sales Associate
Citi Bank – Banking Center
Honduras
2010.03 - 2014.06
- Provided customer service support in a financial services environment.
- Assisted customers with credit card and personal loan applications.
- Explained financial products clearly and professionally.
- Handled customer questions, concerns, and complaints.
- Worked in a base salary position while meeting service and quality standards.
- Supported customer retention and account growth.
Formación
Bachelor’s Degree - Business Administration
UNITEC
Honduras 2006.01 - 2010.08
High School Equivalency Diploma (GED) - Lonestar College
LoneStar College
Houston 2022.01 - 2022.12
Certified Nursing Assistant (CNA)Certified Nursin - Lonestar College
Lone Star College
Houston 2025.06 - 2025.12
English Studies - Lonestar College
Lone Star College
Cypress 2024.05 - 2026.01
Enfatiza tus habilidades clave
Customer Service (Phone, Chat, Email)
Handling Customer Complaints
Call Center Support
Spanish Customer Support
Inbound Sales Support (Base Salary)
Customer Retention
Problem Solving
Multitasking & Time Management
Data Entry & Documentation
Professional Communication
Remote Work Readiness
Idiomas
Español
Nativo
C2
Inglés
Intermedio
B1
Diplomas
I have diplomas and certifications that strengthen my professional profile, including a bachelor’s degree, customer service training, remote support skills, and ongoing professional development.
Cronología
Certified Nursing Assistant (CNA)Certified Nursin - Lonestar College
Lone Star College
2025.06 - 2025.12
English Studies - Lonestar College
Lone Star College
2024.05 - 2026.01
Additional Sales Experience (Customer-Facing Roles
Various Environments
2024.01 - 2025.01
High School Equivalency Diploma (GED) - Lonestar College
LoneStar College
2022.01 - 2022.12
Customer Service & Sales Support Representative
Cleaning Company
2021.01 - 2024.06
Customer Support & Insurance Services Representati
Self-Employed
2018.01 - 2021.01
Customer Service & Sales Associate
Citi Bank – Banking Center
2010.03 - 2014.06
Bachelor’s Degree - Business Administration
UNITEC
2006.01 - 2010.08