Arleth Palacio Rojas
Carbondale,IL
Summary
Adaptable professional with background in fast-paced restaurant environment, looking to transition into new field. Developed strong customer service and communication skills, along with ability to manage multiple tasks efficiently. Eager to leverage these skills to succeed in new and challenging role. Will make sure any communication gets across as speaking Spanish is fluent, and basic American sign language is expanding. With these skills, I want to come off as someone who will be attentive and helpful to others.
Overview
1
1
year of professional experience
Work History
Ice Cream Maker
Dairy Queen Grill & Chill
Nashville, IL
11.2024 - 08.2025
- Operated ice cream machines ensuring consistency and quality in product output.
- Developed new flavors by experimenting with ingredients and production techniques.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Cashier
BP
Nashville, IL
05.2024 - 08.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Handled cash, credit, and gift card transactions while following company policies for security and accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Restaurant Waiter
Little Nashville
Nashville, IL
05.2025 - 08.2025
- Provided attentive service to guests, ensuring a welcoming dining experience.
- Assisted in managing dining room flow during peak hours to optimize guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order delivery and dietary requirements.
- Maintained cleanliness of tables and dining area, adhering to health and safety standards.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Social Work
Southern Illinois University, Carbondale
Carbondale, IL05-2028
High School Diploma -
Nashville Community High School
Nashville, IL05-2024
Skills
- Customer service
- Bilingual
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Allergy awareness
- Table bussing
- Basic math
- Work ethic and integrity
- Merchandise restocking
Languages
Spanish
Native or Bilingual
American Sign Language
Professional Working
Timeline
Restaurant Waiter
Little Nashville
05.2025 - 08.2025
Ice Cream Maker
Dairy Queen Grill & Chill
11.2024 - 08.2025
Cashier
BP
05.2024 - 08.2025
Bachelor of Science - Social Work
Southern Illinois University, Carbondale
High School Diploma -
Nashville Community High School