Roy Whitaker
Sacramento
Summary
Experienced with medication dispensing, patient communication, and inventory management. Utilizing pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality to ensures safe and effective pharmacy operations to provide a comfortable environment for everyone.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ice Cream Maker
Coldstone Creamery
Sacramento, CA
05.2022 - 01.2026
- Crafted a variety of ice cream flavors using high-quality ingredients and innovative techniques.
- Operated ice cream production equipment, ensuring adherence to safety and hygiene standards.
- Collaborated with team members to maintain efficient workflow during peak service hours.
- Assisted in training new staff on production methods and customer service practices.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Supported positive team morale by maintaining open communication channels with coworkers and addressing any concerns promptly.
- Collaborated with management team to set and achieve production targets, resulting in a more efficient and profitable operation.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
Pharmacy Technician Extern
Walgreens Pharmacy
West Sacramento, CA
03.2025 - 06.2025
- Assisted licensed pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders using Walgreens pharmacy management software efficiently.
- Conducted inventory management, ensuring stock levels remained optimal and organized.
- Provided exceptional customer service, addressing patient inquiries regarding medications and health products.
- Maintained compliance with state and federal regulations related to pharmacy operations diligently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Created positive relationships with both patients and fellow staff members, resulting in an environment that promoted teamwork and collaboration.
- Accurately input patients insurance information into the Walgreens pharmacy management software to ensure all their information was up to date and correct.
Certified Pharmacy Technician
Walgreens Pharamcy
West Sacramento, CA
06.2025 - Current
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Provided exceptional customer service by addressing patient inquiries and resolving medication-related issues.
- Collaborated with pharmacists to prepare medications for dispensing, maintaining high standards of safety and accuracy.
- Monitored controlled substances inventory, adhering strictly to regulatory guidelines and reporting discrepancies promptly.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and revise payments.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
Education
Associate of Applied Science - Biology
Sacramento City College
Sacramento, CA05-2027
High School Diploma -
Inderkum Highschool
Scaramento California 05-2024
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- CPR certified
- Till accuracy
- Customer focused
- Team collaboration
- Pharmaceutical calculations
- Workflow optimization
- Patient confidentiality
- Food Handlers Certified
- Staff development
- Exceptional communicator
- High positive energy
- Quick learner
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
- Food Handlers Certifed
Timeline
Certified Pharmacy Technician
Walgreens Pharamcy
06.2025 - Current
Pharmacy Technician Extern
Walgreens Pharmacy
03.2025 - 06.2025
Ice Cream Maker
Coldstone Creamery
05.2022 - 01.2026
Associate of Applied Science - Biology
Sacramento City College
High School Diploma -
Inderkum Highschool