Leslie Patino Galeana

• Led community engagement initiatives to promote brand awareness and customer loyalty through events.
• Maximized product consistency by following established recipes and measuring ingredients accurately.
• Developed unique ice cream flavors through creative experimentation and ingredient sourcing.
• Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.

• Processed billing inquiries to ensure timely resolution and customer satisfaction.

• Implemented electronic billing system, reducing processing time and minimizing errors in invoices.
• Used data entry skills to accurately document and input statements.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Entered details into accounts and tracked payments.

• Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.

• Managed client records accurately and confidentially, ensuring all essential information was readily
available for future appointments.
• Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
• Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without
compromising service quality.
• Served food and beverages promptly with focused attention to customer
needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.