Arlethia L. Washington
Altamonte Springs
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Customer Care Representative
CVS Health
Fort Lauderdale
08.2021 - Current
- Properly trained to provide patient services as an Inbound Patient Service Representative.
- Assist all inbound and Outbound pharmacy calls from members/customers with medication prescribed shipments as well as direct Pharmacist contact.
- Includes process HIPPA policy, refill reminders, review service calendar for shipment accuracy, verify ship to/delivery address.
- Additionally process methods of payment credit/debit and manufacturer copay program pap cards.
- Utilize multiple insurance platforms such as BCBS, Medicare, Caremark.
- Complete pharmacy required clinical questionnaires with patient on call as well as needed contact with pharmacy and pharmacists.
- Position involves provider/doctor's assistance handling having to verify medication, complete ship schedule and track orders; and, at end of every call requires completion of call tracking in Notes.
- Overall position also mandates frequent training and constant assessments.
- Managed customer accounts and processed transactions using data entry pharmacy software.
Legal and Administrative Secretary
Schulte Roth & Zabel LLP
New York
09.2017 - 03.2020
- Legal and administrative secretary to a Partner and several associates.
- In this position I dealt mostly with the partner and gave some administrative support to the associates all of whom worked with firm clients and the development/negotiations of corporate structured funds, buy-outs, crypto currency, mergers and acquisitions.
- Under supervision of the attorney, completed edits in corporate prospects, proposals and various other documents generated using Styles and TOC format.
- Create Excel formatted presentations necessary for attorney utilization.
- Instructed by attorney the formation PowerPoint presentation slides.
- Prepared client binders, file labels, as well as firm generated e-file document management.
- Keep current client profile information in the firm’s Interaction program having to make multiple phone calls, internet research and input that information for firm wide utilization.
- Periodically had to create spreadsheet using Excel for management presentation.
- Prepared client billing statements, maintained attorney time records, maintained multiple calendars for this group, filled out medical forms and investigate denials concerning reimbursements to attorneys, scheduled travel, and prepared extensive expense reports, as required in this position.
Education
Completion Certificate - Computer Language And Programming
New College
Riverside, CT 01.1978 - 02.1987
Wang VS-100 Certified Completion -
American Express Corporation
NY, NYSkills
- Typing 60-70 wpm
- MS Office
- Copilot Microsoft
- Workshare
- CompareRite
- Excel
- Five9 Phones
- Microsoft 11
- Outlook
- Adobe Acrobat Pro
- Outlook
- DTEAxiom Time Entry
- Accounting Invoice Format
- Data entries in several forms
- CRM
- Avaya phone system
- Interaction
- ChromeRiver billing system
- Travel/Itineraries
- Customer Service Specialist
References
Available upon request
Timeline
Customer Service Customer Care Representative
CVS Health
08.2021 - Current
Legal and Administrative Secretary
Schulte Roth & Zabel LLP
09.2017 - 03.2020
Completion Certificate - Computer Language And Programming
New College
01.1978 - 02.1987
Wang VS-100 Certified Completion -
American Express Corporation