Arlett Ramirez
Las vegas ,Nevada
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Shift Leader
Coldstone Creamy
06.2018 - 09.2020
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained new employees and delegated daily tasks and responsibilities.
Licensed Insurance Agent
Fredloyainsurance
09.2020 - 10.2021
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Medical Representative
Anthem Insurance Company
10.2021 - 05.2024
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Maintained accurate directory of all personnel and phone extensions.
Medical Representative
Desert West Surgery
06.2024 - Current
- Check in and out patients.
- Helped patients complete necessary medical forms and documentation.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Skills
- Teamwork and Collaboration
- Good Telephone Etiquette
- [Type] Software Proficiency
- Google Workspace
- Interpersonal Communication
Certification
- Property and casualty license
Languages
Spanish
Native or Bilingual
Timeline
Medical Representative
Desert West Surgery
06.2024 - Current
Medical Representative
Anthem Insurance Company
10.2021 - 05.2024
Licensed Insurance Agent
Fredloyainsurance
09.2020 - 10.2021
Shift Leader
Coldstone Creamy
06.2018 - 09.2020