Open To Work
Arlette Anderson
Vancouver
Work Preference
Job Search Status
Open to workDesired Job Title
People & Organization SpecialistHuman Resources AnalystHuman Resources AnalystPublic Service RepresentativeSales and Customer SupportWork Type
Full TimeLocation Preference
RemoteSalary Range
$77000/yr - $150000/yrImportant To Me
Career advancementPersonal development programsWork-life balanceWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Motivated professional with a strong work ethic and adaptability. Proven expertise in project management, problem-solving, and team leadership. Successfully managed multiple tasks and developed strategic plans that improved workflow processes and performance efficiencies.
Skills
- Talent acquisition
- Employee relations
- Performance management
- HR analytics
- Workday proficiency
- SkillSurvey oversight
- Microsoft Office
- Adobe and Smartsheet expertise
- Taleo and MS Teams knowledge
- Legal policy
- Client issue resolution
- Communication and writing
- Flexibility and multitasking
- Initiative and dependability
- HR analytics
Work History
People & Organization Specialist
Siemens DI SW
05.2021 - Current
- Collaborated with cross-functional teams to define project requirements and objectives.
- Conducted thorough testing of applications to ensure functionality and reliability.Led HR-related special projects, showcasing adaptability and driving successful organizational initiatives.
- Provided support during annual audits to ensure compliance with regulations.
- Responded to unemployment insurance claims, ensuring timely resolution.
- Completed I-9 verification and managed E-Verify submissions as administrator.
- Created offer and employment letters, managing requisition processes to facilitate timely hiring.
- Coordinated with other departments to ensure efficient workflow processes.
- Documented processes and user guides for internal
- knowledge sharing.
- Conducted system testing to ensure software functionality and performance.
- Developed training materials for end-users on software applications.
- Collaborated with cross-functional teams to implement software solutions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Conducted investigations into alleged misconduct by employees or third-parties.
- Prepared confidential reports for management review.
- Reviewed employee performance evaluations and contributed insights for corrective action plans, supporting performance management efforts.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Analyzed test data to provide insights for product improvements.
- Documented test results and provided feedback on product design changes.
- Reviewed customer requirements documents to ensure they were met during testing phases.
Human Resources Analyst
State of Oregon Department of Employment
07.2020 - 05.2021
- Assessed qualifications of applications for various positions to identify suitable candidates.
- Evaluated and scored job applications to determine top candidates for selection.
- Drafted and posted job announcements in Workday to attract qualified candidates.
- Screened internal and external references to verify candidate qualifications.
- Sent SHL assessments and skill survey reference requests to potential candidates.
- Responded to inquiries regarding recruitment procedures and selection processes.
- Conducted pay equity assessments to promote fair compensation practices.
- Created offer letters and requisitions for successful applicants.
Human Resources Analyst
State of Oregon Department of Transportation
07.2016 - 06.2020
- Administered and tracked personnel actions to ensure timely processing and compliance.
- Reviewed performance appraisals for policy compliance, ensuring adherence to agreements.
- Processed terminations and verified legal name changes within Workday.
- Completed compensation changes in Workday accurately.
- Interpreted and applied relevant policies, laws, and regulations.
- Reviewed and approved position descriptions and I-9 documents for accuracy.
- Managed team permissions, access and personalization at user level to control and monitor access.
- Worked with business partners and HR team members to identify and implement enhancements.
- Kept system in compliance with data security and privacy requirements by monitoring activities and correcting deficiencies.
- Conducted system analysis and testing, identifying technical issues and implementing resolutions.
- Conducted testing of software and systems to ensure quality and reliability.
Public Service Representative
State of Oregon Motor Vehicle Department
04.2016 - 11.2017
- Provided customer service and support for public field office staff and law enforcement.
- Educated clients on motor vehicle laws and policies effectively.
- Assisted customers with understanding laws, policies, and regulations related to vehicle operations.
- Accurately reviewed driver and vehicle records for compliance.
- Reinstated driver privileges following established procedures.
- Processed vehicle registration renewals, DEQ certificates, and insurance requirements to ensure compliance and customer satisfaction.
- Assisted customers in locating appropriate resources for their inquiries.
- Created correspondence to enhance communication between customers and dealers.
- Ordered and received documents to support thorough research and review processes.
Sales and Customer Support
US BANK
11.2015 - 04.2016
- Retain and strengthen client relations
- Guided clients in achieving financial goals through personalized advice.
- Recommended tailored financial products to align with clients' goals.
- De-escalate difficult and irate customers
- Resolved issues effectively to enhance customer satisfaction and loyalty.
- Quickly identified and addressed customer needs to improve service experience.
- Directed customers to relevant resources
- Assist with compromised debit and credit card transactions
- Assisted with customer requests and answered questions to improve satisfaction.
- Ensured compliance with federal laws and regulations for client interactions.
Assistant Manager
SODEXO
02.2015 - 11.2015
- Supervised and coordinated staff and student activities, improving operational efficiency.
- Trained staff in food preparation, customer service, sanitation, and safety procedures.
- Ensured compliance with safe food handling procedures across all operations.
- Managed inventory control through daily ordering and receipt of shipments.
- Developed employee schedules to ensure adequate staffing and enhance service delivery.
- Assisted in managing daily operations for food service and facilities, supporting overall functionality.
- Coordinated with vendors to secure timely delivery of supplies, supporting operational needs.
Customer Support Specialist
Bank of America
07.2007 - 11.2014
- Delivered customer service and sales support through voice and chat in high-volume contact center.
- Resolved complex customer inquiries and issues efficiently and effectively.
- Assisted with escalated client calls to resolve complex issues.
- Strengthened client relationships through proactive engagement, resulting in improved customer satisfaction.
- Analyzed customer complaints and service trends to identify and resolve systematic issues, enhancing service quality.
- Trained and mentored new hires on company policies and support procedures, improving onboarding experience.
- Monitored agent performance to ensure compliance with laws and regulations.
- Collaborated with cross-functional teams to define project requirements and objectives.
- Conducted software analysis to identify areas for improvement.
- Conducted system testing and debugging to ensure quality assurance.
- Coordinated testing and validation procedures through software development lifecycle.
- Conducted thorough testing of applications to ensure functionality and reliability.
- Assisted in the design of user interfaces for enhanced user experience.
- Designed programs and conducted user software testing as a development agent.
Education
High School Diploma -
01-2026
Some College (No Degree) -
Leadership Experience
- Asset Champion, worked to develop and coach peers, gather feedback, and take feedback to senior leaders
- In charge to drive and communicate activities and events within our department
- Girl Scouts of America Troop Leader from 1999 - 2019
- Leukemia & Lymphoma Society Volunteer and Organizer of Events 2012 - 2016
- Diversity Action Team Member
- In4All STEM Connect and Design Volunteer
- Leader to Leader Graduate
- State of Oregon SCHRP Graduate
- Build and Maintain Non-Profit Club Website 2022 - Current
- Manage several Non-Profit Social Media Platforms and Messenger accounts
- Serve on the board of several charities
- Organize and facilitate charity events several times a year raising thousands of dollars for our organization, NW Battle Buddies 2019 - Current
Overview
19
19
years of professional experience