Arlette Hernandez
Bronx,NY
Summary
Professional service worker with experience in fast-paced hospitality environments. Skilled in maintaining cleanliness, supporting waitstaff, and ensuring timely table turnover. Strong team player with focus on efficient service and adaptability to changing needs. Reliable, organized, and committed to delivering quality results for exceptional guest experience.
Busser with 7 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Busser
Red Hat on the River
03.2022 - 04.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Assisted servers in providing efficient service for improved guest experiences.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
Waitres
Reno's Trattoria
09.2021 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cashier
Furniture on Lydig
06.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Service Worker
Saltaire Oyester Bar
09.2016 - 10.2018
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Reset and cleaned tables quickly to prepare for new customers.
Sales Associate
7 11
10.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree -
Manhattan Bridges HS
Skills
- Team collaboration
- Cleaning procedures
- Food running
- Efficient table clearing
- Table setting
- Proper glassware handling
- Positive attitude
- Multitasking and organization
- Customer service excellence
- Teamwork and collaboration
- Cleaning
- Customer service
- Food station setup
- Spanish first language
Timeline
Busser
Red Hat on the River
03.2022 - 04.2025
Waitres
Reno's Trattoria
09.2021 - 06.2022
Cashier
Furniture on Lydig
06.2020 - 03.2021
Food Service Worker
Saltaire Oyester Bar
09.2016 - 10.2018
Sales Associate
7 11
10.2015 - 09.2016
No Degree -
Manhattan Bridges HS
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