Arlette Moreno

• Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Structured compensation and benefits according to market conditions and budget demands.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
• Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
• Accurately maintained payroll and benefits for 186+ employees in various locations.
• Submitted weekly/monthly reports on payroll activities.
• Collaborated with human resources personnel to accurately and efficiently track leave time.
• Monitored integrity of input into ADP.
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Prepared and monitored sick leave files and served as administrator of sick leave program.
• Created and managed spreadsheets for Payroll calculations.
• Uploaded time records into Sharepoint and made adjustments to create accurate database for payroll processing functions.
• Prepared monthly termination lists to be added to permanent records.
• Organized new employee orientation schedules for all new hires.
• Created and completed personnel action forms for all hires, terminations, title changes and terminations.
• Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
• Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Technical Proficiencies

ADP Software: PayForce | PCPW | Connect (Interface with HRIS System PeopleSoft) | Pay eXpert | ADP ReportingHRIS System: PeopleSoft | Ceridian HRIS | HR Spectrum | Oracle FusionOther Software: PAYCHEX | COMPUPAY | ADAPT | Solomon | Elite Enterprise | Peachtree | QuickBooksMicrosoft Office: Excel, Word, Outlook, PowerPoint

• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Verified vendor accounts by reconciling monthly statements and related transactions.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
• Payroll Processing
  
  Processed bi-weekly payroll for all employees with a high level of accuracy
  Verified timesheets, corrected discrepancies, and ensured compliance with company policies
  Updated employee pay rates, deductions, garnishments, and direct deposit information
  Coordinated with accounting to ensure payroll was submitted on timeHR & Employee Records
  
  Maintained confidential employee files, onboarding documents, and HR databases
  Processed new hires, terminations, rehires, and position changes in payroll systems
  Ensured employee information was accurate and up-to-date for audits and reportingOnboarding / Offboarding
  
  Prepared onboarding packets and completed new-hire processing
  Conducted orientation for new employees and ensured all required forms were submitted
  Completed exit paperwork and collected final documents during offboardingBenefits & Support
  
  Assisted employees with HR questions involving paychecks, PTO, benefits, and policy clarifications
  Submitted leave of absence forms, disability paperwork, and workers' comp claimsCompliance
  
  Ensured payroll and HR practices met federal, state, and company regulatory requirements
  Maintained confidentiality of all HR and payroll information

• Managed scheduling and coordination of parking violation hearings to ensure timely processing.
• Developed and maintained comprehensive tracking systems for violations, enhancing data accuracy and accessibility.
• Streamlined communication between departments to improve workflow efficiency and response times.
• Trained new staff on procedures and best practices for handling parking violations effectively.
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• Process parking citations, payments, appeals, and administrative reviews in compliance with city and state regulations.
• Provide front-line customer service related to citations, payment plans, and appeal procedures.
• Review, research, and resolve disputed citations using internal databases and official documentation.
• Collaborate with the San Jose Police Department on enforcement-related issues, citation verification, and vehicle holds.
• Coordinate with the DMV to process registration holds, release documentation, and ensure accurate reporting of unpaid citations.
• Maintain detailed records, case files, and transaction logs to support audit and regulatory compliance.
• Assist management with compiling reports, tracking citation trends, and improving department workflow.
• Support daily operations by preparing correspondence, processing mail, scheduling, and completing administrative tasks.