Summary
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Arlette Toledo

Orlando,FL

Summary

Customer-focused professional with experience in healthcare support, customer service, retail operations, inventory management, and administrative tasks. Skilled in communication, problem-solving, multitasking, and building positive relationships with customers, patients, and team members. Proven ability to work effectively in fast-paced environments while maintaining accuracy, professionalism, and attention to detail. A fast learner who quickly adapts to new systems, procedures, and responsibilities. Recognized for reliability, adaptability, and a strong commitment to delivering exceptional service and contributing to organizational success.

Work History

Sales Associate

Nike Warehouse
  • Managed inventory organization and stock replenishment to maintain accurate product availability.
  • Assisted with receiving, processing, and preparing merchandise for sales floor distribution.
  • Maintained compliance with workplace safety standards and operational procedures.
  • Collaborated with team members and supervisors to meet daily productivity goals in a fast-paced environment.
  • Utilized strong attention to detail to ensure order accuracy and inventory integrity.

Sales Associate

Five Below
  • Delivered exceptional customer service by greeting customers and assisting with product inquiries.
  • Operated point-of-sale (POS) systems and processed transactions accurately and efficiently.
  • Maintained organized and visually appealing merchandise displays.
  • Assisted with inventory restocking and store recovery activities.
  • Supported daily store operations while maintaining a clean and welcoming shopping environment.

Babysitter

Self-employed
  • Provided dependable childcare for children of various ages while ensuring a safe and nurturing environment.
  • Managed daily schedules, meals, activities, and bedtime routines.
  • Communicated effectively with parents regarding children’s needs, behavior, and daily activities.
  • Resolved conflicts and handled unexpected situations with patience and professionalism.
  • Demonstrated strong responsibility, time management, and decision-making skills.

Health Service Provider

Results-Cx
  • Answering inbound calls from providers about their health plans and benefits.
  • Helping people update personal information and insurance records.
  • Assisting with appointment scheduling and healthcare screenings.
  • Helping members find doctors and providers within their network.
  • Explaining benefits, coverage, and available services.
  • Making outbound calls to notify members about plan changes or important updates.
  • Using multiple computer systems while speaking with customers.

Education

Associates - Healthcare Administration

Valencia College
06.2026

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Colonial High School
01.2024

Skills

Customer Service Excellence

Call Center Operations

Healthcare Member Support

Inbound & Outbound Calling

Communication & Active Listening

Problem Solving & Conflict Resolution

Data Entry & Documentation

Multitasking in Fast-Paced Environments

Appointment Scheduling

Insurance & Benefits Verification

HIPAA & Confidentiality Awareness

CRM & Computer Systems Navigation

Microsoft Office Suite

Team Collaboration

Inventory Management

Point-of-Sale (POS) Systems

Cash Handling & Transaction Processing

Time Management

Organization & Attention to Detail

Reliability & Professionalism

Adaptability & Quick Learning

Safety Compliance

Customer Relationship Building

Administrative Support

Phone Etiquette

LANGUAGES

English | Native
Spanish | Fluent

Timeline

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Colonial High School

Associates - Healthcare Administration

Valencia College

Sales Associate

Nike Warehouse

Sales Associate

Five Below

Babysitter

Self-employed

Health Service Provider

Results-Cx

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Arlette Toledo