Arlice DaVeiga
Greenfield,MA
Summary
Dynamic professional with a proven track record at Dollar Tree, enhancing operational efficiency and staff scheduling. Skilled in inventory management and performance monitoring, I fostered a collaborative team environment, driving significant improvements in customer service standards. Adept at implementing strategic processes, I prioritize both results and positive workplace culture.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Practice Manager
Dollar Tree
10.2020 - 11.2022
- Coordinated daily operations to enhance workflow efficiency and team collaboration.
- Assisted in managing inventory levels, ensuring product availability and reducing stock discrepancies.
- Implemented staff scheduling processes, optimizing labor resources and improving coverage during peak hours.
- Monitored store performance metrics, providing actionable insights to improve customer service standards.
- Facilitated communication between management and staff, promoting a positive workplace culture and addressing concerns.
- Collaborated with store manager to maintain daily operations.
Senior Customer Service Professional
Packaging Concepts Ltd
06.1999 - 01.2004
- Led customer service team, enhancing response times and customer satisfaction through effective training and mentorship.
- Developed and implemented streamlined processes for handling customer inquiries, reducing resolution time significantly.
- Analyzed customer feedback to identify trends, informing strategic decisions for service improvements and product offerings.
- Collaborated with cross-functional teams to align customer service strategies with overall business objectives, driving operational efficiency.
- Trained new hires on best practices in customer care, fostering a culture of excellence and continuous improvement within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended products to customers, thoroughly explaining details.
Medical Receptionist
Tural Pediatrics
02.1999 - 02.2001
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Streamlined patient check-in processes by implementing electronic records management system.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Assisted in training new staff on office procedures and software systems for improved efficiency.
- Developed patient intake forms to ensure accurate collection of medical history and insurance information.
- Resolved patient inquiries and complaints, fostering positive relationships within the community.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Certificate - Entrepreneurship
Boston College
Chestnut Hill, MA03-2020
No Degree - Liberal Arts
Tuft University
Boston, MA03-2020
Skills
- Operational efficiency
- Staff scheduling
- Inventory management
- Performance monitoring
Certification
Entreupernership
ServSafe
Languages
Portuguese
Full Professional
Timeline
Assistant Practice Manager
Dollar Tree
10.2020 - 11.2022
Senior Customer Service Professional
Packaging Concepts Ltd
06.1999 - 01.2004
Medical Receptionist
Tural Pediatrics
02.1999 - 02.2001
Certificate - Entrepreneurship
Boston College
No Degree - Liberal Arts
Tuft University