Summary
Overview
Work History
Education
Skills
Timeline
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Arlo Jackson

Semiconductor Engineer
Portland,OR

Summary

A working professional with a multitude of service and troubleshooting experiences encompassing several different fields, from rail to semiconductor. Experienced in robotic, electromechanical, pneumatic, and hydraulic subsystems. Very proficient in low voltage AC and DC troubleshooting, 3d software/manipulation, and customer satisfaction. Currently a professional Customer Engineer with the desire, knowledge and skills required to diagnose and repair malfunctions in complete mechanical, hydraulic and electrical systems in and outside of Semiconductor cleanrooms. Highly experienced in communication, customer service, training, procedural documentation, and electronic records. Authorized to work in the US for any employer.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

Customer Engineer

Applied Materials
Hillsboro, OR
01.2022 - Current
  • Second level engineer with competency in high and low voltage robotics, vacuum systems, hazardous and inert gas delivery systems, 3d modeling and manipulation, radio frequency generators, ion bombardment systems, and plasma generation.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Able to work unassisted with most complex software and configuration issues in class 10 ISO clean room settings.
  • 2022 milestones include troubleshooting polymer particle issues in vacuum chambers with hazardous gas contamination, vendor to client part identification and creation, and interconnect schematic troubleshooting and corrections.
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
  • Used remote diagnostic tools to identify sources of certain customer issues.

Patient Representative

Providence
Portland, OR
09.2020 - 09.2021
  • Navigated insurance pathways through several means, including EPIC RTE, MIRA, MMIS, CIM, and PROVLINK.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Documented patients and third party providers needs in timely and easy to understand manners.
  • Eased patients’ way by providing warm, welcome atmospheres in stressful environments.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Organized patient records and database to facilitate information storage and retrieval

Admissions Specialist

CODA, Inc
Portland, OR
02.2019 - 09.2020
  • Exchanged information to and from potential patients, ensuring that vulnerable populations have low barriers to equitable e tract into multiple programs, including but not limited to inpatient residential rehabilitation and outpatient medication assisted therapy
  • Handled large volumes of inbound and outbound calls pursuant to domestic violence, sex trafficking, criminality and substance use disorders
  • Became versed in importance of protected health information, and constantly examine and readdress patient needs for confidentiality pursuant to 32 CFR part 2
  • Navigated greater Oregon incarceration systems to provide stable pathways for individuals to begin sober lives upon release.
  • Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
  • Collaborated closely with community partners and prospective patients by answering questions, interpreting and administering documents and effectively alleviating issues

Mechanic

Pacific Rail Services
Portland, OR
12.2017 - 02.2019
  • Prepared procedures and maintenance schedules for fleets of over 100 driven, autonomous, and semi autonomous vehicles
  • Inspected, diagnosed, and repaired mechanisms related to pneumatic, hydraulic, robotic and electrical systems, including low/high AC/DC.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Worked safely by applying proper LOTO, team checking work, and using proper torque and frequency specifications.
  • Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
  • Repaired moving and non moving industrial platforms and vehicle, including but not limited to mobile container cranes, forklifts, generators, compressors, welding machines, yard dogs, OTR vehicles, robotic container placement systems and others.

Customer Engineer

Applied Materials
Hillsboro, OR
12.2016 - 12.2017
  • Performed in depth repairs on Chemical Mechanical Planarization (CMP) semiconductor tool
  • Created, inspected, and updated training documentation, pre-task plans, procedures, and other important information pertaining to semiconductor tools
  • Maintained strict confidentiality and intellectual property boundaries.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Established empathy with customers through insight into business drivers and expectations to offer personalized service.
  • Monitored network hardware operations to evaluate proper configuration.
  • Utilized source code control for tracking configurations and changes.

Field Service Technician

Northwest Handling Systems Inc
Portland, OR
07.2015 - 12.2016
  • Performed proper lockout/tagout procedures prior to inspecting and servicing vehicles.
  • Inspected entire vehicle for possible faults that can impair the vehicle's ability to operate efficiently and safely
  • Performed complex electrical troubleshooting on material handling vehicles including but not limited to autonomous, semi autonomous and operator controlled material handling machines such as Hyster, Caterpillar, Crown, Raymond, Combilifit, and older vehicles including Drexel, Atlet, and Clark.
  • Kept detailed service records of each repair and maintenance performed on vehicles.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Heavy Equipment Mechanic

Mardian Equipment
Phoenix, AZ
08.2014 - 01.2015
  • Closely cooperated with other team members as required to interpret hydraulic or electrical schematics as well as for other duties.
  • Diagnosed and repaired heavy equipment to include electrical, hydraulic and mechanical systems, also heavy-line removal, repair/re-build and replacement.
  • Verified that repairs are completed correctly, to highest standards.
  • Responded to service calls to include travel to customer-site in timely manner, diagnose and repair equipment, ordering new parts as needed.
  • Analyzed malfunctioning equipment and determined type of repairs required.

Laborer

Renaissance
Santa Fe, NM
05.2008 - 06.2014
  • Erected and removed temporary structures such as trench liners and scaffolding to meet team needs
  • Hung dry wall and framing, installed and tested domestic AC wiring
  • Interpreted blue-prints and gave instructions to other employees accordingly, ensuring tasks are completed by laborers according to OSHA standards
  • Operated heavy equipment to include forklifts, digging equipment, skid-steer loaders and tractors
  • Proficient in extensive varieties of hand and powered tools to include mechanics tools, welders, construction tools, torches, drills and other job-specific power-tools
  • Performed various custom masonry jobs to include pools, floors, walls and waterfalls.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during construction.
  • Directed traffic away from hazardous locations to protect team members and general public

Education

Associate of Applied Science - Industrial Technology

Universal Technical Institute
Avondale, AZ
07.2014 - 07.2015

GED -

Santa Fe Community College
Santa Fe, NM
09.2008 - 09.2008

Skills

Documentation and Reporting

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Timeline

Customer Engineer

Applied Materials
01.2022 - Current

Patient Representative

Providence
09.2020 - 09.2021

Admissions Specialist

CODA, Inc
02.2019 - 09.2020

Mechanic

Pacific Rail Services
12.2017 - 02.2019

Customer Engineer

Applied Materials
12.2016 - 12.2017

Field Service Technician

Northwest Handling Systems Inc
07.2015 - 12.2016

Heavy Equipment Mechanic

Mardian Equipment
08.2014 - 01.2015

Associate of Applied Science - Industrial Technology

Universal Technical Institute
07.2014 - 07.2015

GED -

Santa Fe Community College
09.2008 - 09.2008

Laborer

Renaissance
05.2008 - 06.2014

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Arlo JacksonSemiconductor Engineer