Roman Perez Wong
Miami,FL
Summary
Experienced Customer Engineer adept at resolving service requests, ensuring smooth operations through installations, maintenance, and repairs. Detail-oriented with a strong focus on inventory management and technical documentation.
Overview
14
14
years of professional experience
Work History
Customer Engineer
NCR
Miami, FL
10.2023 - Current
Customer Engineer
NCR Atleos
Miami, FL
10.2023 - Current
- Installation: Installing ATMs, kiosks, cash registers, and other devices.
- Maintenance: Performing maintenance, such as replacing parts, air filters, and suction cups.
- Troubleshooting: Diagnosing problems on-site and performing technical fixes, such as clearing jams.
- Software and hardware: Updating, upgrading, and troubleshooting software and hardware.
- Customer service: Interacting with customers professionally and providing positive customer relations.
- Communication: Maintaining communication with management and team members.
- Planning: Prioritizing and planning service calls, and contacting customers with an estimated time of arrival.
- Security: Addressing computer problems, such as viruses or other security threats.
Customer Engineer
Banco Metropolitano S.A
La Habana
09.2010 - 09.2020
- Tech Support Hardware and Software
- Fixed with ATMs with the dispense system of pulleys and pick wheels
- Fixed Card Readers and Printers
- Installed Software and Replace PC Core Parts
Education
GED -
ESPA "Manuel Permuy"
Havana09-2000
Skills
- Customer Support
- Virtualization Technologies
- Software Development
- Software Installation
- Remote Support
- Incident Management
- Network configuration
- Wireless Networking
- Mobile Device Management
- Hardware maintenance
- Operating systems
- Helpdesk administration
- Escalation support
- Documentation And Reporting
- Service agreement information
- Repair work
- Equipment Installation
- Root Cause Analysis
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Customer Engineer
NCR
10.2023 - Current
Customer Engineer
NCR Atleos
10.2023 - Current
Customer Engineer
Banco Metropolitano S.A
09.2010 - 09.2020
GED -
ESPA "Manuel Permuy"
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