Jordan Selby
Decatur,TN
Summary
Technology-savvy Customer Engineer with many years of hands-on assistance and resources to thoroughly resolve service requests. Dedicated to smoothly correcting problematic installations, conducting preventive maintenance and handling emergency repairs to maintain nonstop operations. Detail-oriented approach to logging inventory to maintain crucial equipment availability. Resourceful compilation of training, testing, and problem-resolution documents to bolster technical knowledge.
Overview
10
10
years of professional experience
Work History
Customer Engineer
Vertiv
Decatur, TN
01.2020 - Current
- Provided technical assistance for customers troubleshooting problems with hardware and software.
- Repaired, maintained, and upgraded customer systems to ensure optimal performance.
- Installed and configured new systems according to customer requirements.
- Scheduled PM work with all my revolving customers and prioritized our company's relationship with them.
Battery Service Technician
Infinity Power Solutions
Ocean , NJ
06.2018 - 12.2019
- Inspected, tested, and diagnosed battery issues to determine necessary repairs.
- Replaced defective parts such as cells, terminals, connectors, and cables.
- Maintained records of all services provided including type of service performed and date completed.
- Trained new employees on safety, how to operate the test equipment, and basic electrical knowledge.
Infantry Squad Leader
United States Marine Corps
Jacksonville, NC
06.2014 - 06.2018
- Led and supervised a team of infantry Marines in training exercises and deployment.
- Provided guidance to squad members on tactical operations, battle drills, and mission objectives, safety and awareness.
- Conducted daily maintenance checks on weapons and equipment.
- Coordinated with higher command to ensure successful completion of missions.
Education
High School Diploma -
Monmouth University
West Long Branch, NJSkills
- Remote Support
- Customer Support
- Hardware maintenance
- Wireless Networking
- Software Installation
- Operating systems
- User Training
- Troubleshooting and diagnosis
- Equipment Installation
- Telephone and email etiquette
- Customer issue resolution
- Repair work
References
References available upon request.
Timeline
Customer Engineer
Vertiv
01.2020 - Current
Battery Service Technician
Infinity Power Solutions
06.2018 - 12.2019
Infantry Squad Leader
United States Marine Corps
06.2014 - 06.2018
High School Diploma -
Monmouth University
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