Arlyn Martinez
Copperas Cove,TX
Summary
Experienced professional with a strong attention to detail and exceptional skills. Fluent in English and Spanish, boasting over 10 years of customer service experience. Consistently praised by clients and colleagues for delivering outstanding service.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Infinite Delivery
04.2021 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Waitress Supervisor
Costa Caribe
10.2019 - 02.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Asociado Ventas
Walmart
12.2018 - 01.2019
Logistics Team Member
Target
10.2013 - 08.2018
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
Education
Associate Of Business Administration - Business Administration And Development
Nuc University- Online Division
South FloridaHigh School -
Eladio J. Vega
01.2008
Skills
- Windows XP
- Windows 2000
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Valid Driver's License
- Route Management
- GPS and route planning
- Clean Driving Record
- Logistics knowledge
- Client Relationship Management
Pastemployment
- 08/2018, 12/2018, GC Services, Provided customer support VIA phone Looked up pertinent information to better serve clients
- 10/2013, 08/2018, Target- Sales associate/ cashier, Provided customer service Lead for logistics team Maintained store displays Provided training to employees Educated customers on available products Handled transactions VIA cash and card Was responsible for inventory audits
- 01/2013, 11/2013, V.I.M Clothing Store- Sales floor/Cashier, Provided customer service Stocked items on sales floor Responsible for opening and closing procedures Handled transactions VIA cash and card
- 11/2011, 03/2012, Pollo Tropical- Cashier/ Kitchen Helper, Provided customer service Multitasked throughout the day Skilled as a cashier Proficient as a kitchen assistant Responsible for setting up and closing down work area.
- 11/2008, 04/2012, KMART - Cashier, Provided customer service Handled transactions VIA cash and card Offered Customer assistance as needed Kept front of store clean
- 08/2007, 08/2008, Doctors Medical Group- Front desk clerk, Greeted patients Assisted patients VIA phone and in office Followed up with referrals and insurances Took payments Maintained office
References
Will be furnished upon request.
Languages
Spanish
Full Professional
Timeline
Delivery Driver
Infinite Delivery
04.2021 - 03.2024
Waitress Supervisor
Costa Caribe
10.2019 - 02.2021
Asociado Ventas
Walmart
12.2018 - 01.2019
Logistics Team Member
Target
10.2013 - 08.2018
Associate Of Business Administration - Business Administration And Development
Nuc University- Online Division
High School -
Eladio J. Vega