Arlyn Rodriguez
Staten Island,NY
Summary
Driven and bilingual professional with a strong work ethic and exceptional time management skills, honed across roles at Mbt5524 Inc and other organizations. Excelled in providing empathetic customer service and maintaining high standards of care and support. Proven ability to handle high-pressure situations, enhancing customer satisfaction and fostering a positive environment.
Overview
3
3
years of professional experience
Work History
Babysitter
Self Employed Services
New York, NY
01.2022 - Current
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Customer Service
Mbt5524 Inc
Ridgewood, NY
04.2024 - 08.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Waitress
Greenhouse Cafe
Brooklyn, NY
01.2024 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
N/A - N/A
The Micheal J Petrides High School
Staten Island, NYSkills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Following Directions
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service
Mbt5524 Inc
04.2024 - 08.2024
Waitress
Greenhouse Cafe
01.2024 - 05.2024
Babysitter
Self Employed Services
01.2022 - Current
N/A - N/A
The Micheal J Petrides High School