Arlyn Silva
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Costumer Service Representative
Rockem
02.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
Housekeeping Cleaner
Brookhollow Central Ll
01.2022 - 01.2023
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
Education
Diploma -
05.2022
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Cleaning and organizing abilities
- Teamwork
- Customer service-focused
- Product Sales
- Order Fulfillment
- Recordkeeping strengths
- Account updating
- Retail store support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Costumer Service Representative - Rockem
02.2023 - 02.2024
Housekeeping Cleaner - Brookhollow Central Ll
01.2022 - 01.2023
Northbrook High School - Diploma ,