Courtney Brooks
Shelby,NC
Summary
Dynamic professional with a proven track record in customer service and problem-solving, software and strategic sales, adept at improving customer satisfaction and handling high-stress situations. Demonstrates exceptional attention to detail and the ability to exceed targets through effective communication with coustemers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
Fusion
03.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes
- Updating account information to maintain customer records.
Benefits Verification Specialist
Continuum Global
03.2021 - 12.2023
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Packer & Machine Operator
Stabilus
03.2016 - 11.2020
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking.
Cleaning Crew Member
Service Masters Inc
11.2014 - 02.2016
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
Education
High School Diploma -
Shelby High School
Shelby, NC06.2014
Skills
- Annuities
- Customer Service
- Problem-solving abilities
- Call center experience
- Software CRM system proficiency
- Strategic sales knowledge
Certification
Life insurance producer license
Timeline
Costumer Service Representative
Fusion
03.2024 - Current
Benefits Verification Specialist
Continuum Global
03.2021 - 12.2023
Packer & Machine Operator
Stabilus
03.2016 - 11.2020
Cleaning Crew Member
Service Masters Inc
11.2014 - 02.2016
High School Diploma -
Shelby High School
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