Summary
Overview
Work History
Education
Skills
Timeline
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Armaan Underwood

Phoenix,AZ

Summary

Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.

Overview

6
6
years of professional experience

Work History

Fiber Optic Technician

5G Solutions
01.2024 - Current
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
  • Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
  • Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
  • Collaborated with team members to complete large-scale installation projects on time and within budget constraints.

Internet Manager/Sales Consultant

East Valley Nissan
05.2022 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Answered telephone and email inquiries from potential customers.
  • Prepared purchased vehicles and completed final delivery checks.
  • Trained sales staff on company procedures and salesmanship.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Cook/Cashier Team Lead

Wingstop
05.2021 - 05.2022
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Facilitated and logged store opening, closing, and shift changes.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Trained team members on cash register operation and cash handling.
  • Learned duties for various positions and provided backup at key times.

Cook

Barro's Pizza
07.2021 - 11.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Cook/Cashier Team Lead

Pizza Hut
11.2020 - 06.2021
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Facilitated and logged store opening, closing, and shift changes.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Mail Clerk

Advanced Reimbursement Solutions
06.2020 - 09.2020
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.

Office Clerk

S & N Investments
06.2018 - 08.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Education

South Mountain High School
Phoenix, AZ

Skills

  • Customer Service
  • Revenue Forecasting
  • Project Planning
  • Business Administration
  • Employee Development
  • Negotiation

Timeline

Fiber Optic Technician

5G Solutions
01.2024 - Current

Internet Manager/Sales Consultant

East Valley Nissan
05.2022 - Current

Cook

Barro's Pizza
07.2021 - 11.2021

Cook/Cashier Team Lead

Wingstop
05.2021 - 05.2022

Cook/Cashier Team Lead

Pizza Hut
11.2020 - 06.2021

Mail Clerk

Advanced Reimbursement Solutions
06.2020 - 09.2020

Office Clerk

S & N Investments
06.2018 - 08.2019

South Mountain High School

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Armaan Underwood