Arman Hossain
New York,NY
Summary
Results-driven Senior IT Specialist with 4+ years of experience in IT infrastructure, help desk operations, server management, and network administration. Proven ability to oversee multi-location operations, implement system migrations, troubleshoot complex technical issues, and support enterprise healthcare and retail environments. Strong background in Windows systems, networking (LAN/WAN/PAN), cybersecurity, and application support. Adept at driving efficiency, ensuring compliance, and delivering scalable IT solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
UnitedHealth Group – WestMed
10.2024 - Current
- Supported 30–50 IT help desk calls daily via OpenScape, increasing team efficiency by 20%.
- Created and resolved IT service tickets across 13 WestMed locations, ensuring minimal downtime.
- Installed, configured, and maintained EPS print services, scanners, and credit card machines, fully integrated with Athena.
- Migrated all hospital systems from Windows 7 to Windows 10, including imaging, domain setup, printer/scanner integration, and file transfers.
- Monitored and applied server patches, executed upgrades, and documented all changes for compliance.
- Designed and managed backup/restore systems, improving data resilience across multiple sites.
- Provided 2nd and 3rd level support, diagnosing complex issues and coordinating escalations with internal and external teams.
- Assisted in disaster recovery planning, server security audits, and network troubleshooting.
Manager of Information Technology
CWS – AT&T
12.2023 - 09.2024
- Oversaw daily IT operations for 7 AT&T retail locations.
- Managed server and POS system uptime, ensuring uninterrupted business operations.
- Installed and maintained Windows 11/10/8 systems, hardware, and software.
- Configured and monitored LAN, WAN, and PAN network protocols.
- Troubleshot infrastructure issues and provided timely resolutions.
IT Technician
Amazon Home Services
11.2022 - 11.2023
- Delivered customer-focused IT support and hardware/software installations.
- Repaired mobile devices (iPads, iPhones) including battery, digitizer, and panel replacements.
- Installed and configured home and business internet protocols.
IT Support Specialist
Web Serves
12.2021 - 10.2022
- Provided hardware, OS, and network support for client systems.
- Managed database migrations to new computer systems.
- Upgraded legacy systems to newer platforms for improved performance.
Education
Bachelor of Science - Computer Information Systems
CUNY Lehman College
Bronx New York01.2021
Skills
- Operating Systems: Windows 7–11, Mac OS/X, Windows Server 2008/2012/2016 R2, Unix, Linux (Kali, Ubuntu), Citrix, MVD
- Networking: LAN, WAN, PAN, VPN, Firewalls, DNS, DHCP, IP/TCP, IPv4/IPv6, Networking Protocols, Data Backups, WAP, Switches/Routers, Wireshark
- Applications & Tools: FactSet, CapIQ, MI Office, Bloomberg Terminal, Worksite & iManage, Skype/WebEx, Adobe, Athena, Dash, Solv, Passscan, MediSprout, R4, Harvest, OpenScape, EPS Print Services
- Programming & Web: Java, Python, JavaScript, HTML, CSS
- Database Tools: MySQL, Oracle, Splunk, jQuery, Black Knight MSP, Apache POI
- Productivity Suites: Wiki, Outlook, Word, Excel, PowerPoint, Access, SharePoint
- Other: IT Help Desk, POS Systems, Imaging, System Migrations, Backup & Recovery, Security Audits, Microsoft Office Suite
Certification
- PC Hardware Professional Certification – Certificate No.61488415
- Cybersecurity Training Certificate – Per Scholas (2021)
Timeline
Senior IT Specialist
UnitedHealth Group – WestMed
10.2024 - Current
Manager of Information Technology
CWS – AT&T
12.2023 - 09.2024
IT Technician
Amazon Home Services
11.2022 - 11.2023
IT Support Specialist
Web Serves
12.2021 - 10.2022
Bachelor of Science - Computer Information Systems
CUNY Lehman College
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