Arman Petrosyan
Germantown,MD
Summary
Operations and Business Manager with a strong track record in team leadership and process optimization. Demonstrated success in streamlining workflows and enhancing performance across diverse industries. Skilled in implementing strategic improvements that drive efficiency and elevate customer satisfaction.
Overview
11
11
years of professional experience
Work History
Operations & Logistics Manager
J.B. Hunt
Williamsport, United States
07.2023 - Current
- Led and mentored team of 30+ employees to achieve operational excellence in logistics and supply chain functions.
- Developed and implemented strategic initiatives that reduced costs by 10% and improved service delivery.
- Achieved revenue growth recognized by The Account Revenue Growth Award for Southeast region through efficiency improvements.
- Negotiated contracts, securing cost-effective solutions and optimizing vendor relationships.
- Identified and mitigated operational risks while ensuring compliance with industry regulations and safety standards.
- Enhanced cross-functional collaboration, streamlining communication between departments and external partners.
Restaurant Manager
The Woodside Deli
Germantown, United States
06.2015 - 06.2023
- Oversaw daily operations, managing staffing, training, and customer service to ensure seamless workflow and high guest satisfaction.
- Developed and enforced operational policies that streamlined workflows and enhanced guest experience through consistent service standards.
- Recommended and led the implementation of DoorDash, expanding the restaurantʼs reach and increasing order volume.
- Introduced curbside pickup for online orders, improving customer convenience and streamlining takeout operations.
- Rebuilt customer base post-COVID by leveraging relationships with regular customers to drive return visits and foster loyalty.
- Created and managed the restaurantʼs Instagram account, boosting brand awareness and engaging with the local community.
Education
Bachelor of Science - Business Management
University of Maryland
College Park, MD01.2023
Skills
- Budgeting
- Cost Control
- Regulatory Compliance
- Risk Management
- Strategic Planning
- Operations Improvement
- Process Improvement
- Performance Analysis
- Continuous Improvement
- Microsoft Excel
- Power BI
- Google Workspace
- Business Leadership
- Staff management
- Employee Training
- Team Development
- Cross-Functional Team Collaboration
- Conflict Resolution
- Relationship Management
- Organizational Management
- Problem-Solving
- Google Workspace
Websites
Timeline
Operations & Logistics Manager
J.B. Hunt
07.2023 - Current
Restaurant Manager
The Woodside Deli
06.2015 - 06.2023
Bachelor of Science - Business Management
University of Maryland