Arman Tuzlakovic
Chicago
Summary
Dynamic professional seeking a challenging position that leverages extensive experience while fostering career advancement. Thrives in fast-paced environments with a strong focus on active listening, issue resolution, and meticulous attention to detail, ensuring the ability to meet and exceed the needs of patients and customers. A collaborative team player with a positive attitude, eager to embrace educational opportunities for continuous growth. Authorized to work in the US for any employer, ready to contribute effectively from day one.
Overview
6
6
years of professional experience
Work History
Animal Shelter Assistant
Felines and Canines
03.2022 - Current
- Responsible for providing daily care for animals by providing food and water and monitoring the health and behavior of dogs and cats. Assisted with animal intake and maintain accurate records on animal health, behavior and care routines. Supports the adoption process by answering questions and helping with meet and greets. Provide enrichment, exercise and basic grooming needs and maintain a clean and safe shelter environment.
Patient Service Representative
Hamdard Center for Health and Human Services
02.2021 - 12.2024
- Responsible for performing variety of duties to support assigned areas and programs, including composing and typing correspondences and other written communications as required. Communicating with patients in person, telephone and/or email to make appointments and assist in clinical requests, while making sure all demographic data and insurance coverage is complete and accurate. I assist with preparing meetings, conferences and office supply orders, as well as training and supporting new personnel and assisting manager in rolling out new procedures and handling technical issues in the office. I am a point of contact for various inquiries from physicians, nurses, patients and visitors.
Customer Service Representative
SIU Carbondale
09.2019 - 12.2020
- Worked as a customer service representative at Advisory Department. Responsibilities included answering phones, making appointments for advisors, filing of student documents and organization of files. Provided friendly service by actively assessing students’ needs.
Education
High school diploma -
Mather High School
01.2019
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Truman Community College
Skills
- Proficient in Microsoft Windows, Excel, and Outlook
- Healthcare experience
- Multi-line phone systems
- Scheduling experience
- Proficient in customer support
- Cleaning Experience
- Animal handling (2 years)
- Swimming (10 years)
- Kennel Experience
- Animal Restraint
- Pet Grooming
- Pet Care
- Time Management
- Laundry
Languages
Bosnian - Fluent
Timeline
Animal Shelter Assistant
Felines and Canines
03.2022 - Current
Patient Service Representative
Hamdard Center for Health and Human Services
02.2021 - 12.2024
Customer Service Representative
SIU Carbondale
09.2019 - 12.2020
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Truman Community College
High school diploma -
Mather High School
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