Catherine Drennan
Leidos
Frederick,MD
26
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Animal Caretaker Supervisor I
5 Years 1 Month- Supervised a staff of at most 11 caretakers and technicians in multiple animal facilities
- Created work schedules for staff across multiple facilities to optimize coverage and ensure operational efficiency for day-to-day operations, weekends, holidays, and unexpected facility shutdowns
- Coordinated with construction and maintenance teams to address malfunctioning systems, including lighting, air-flow, and equipment in the buildings
- Helped staff with training and held regular briefings to ensure staff is up to date and in compliance with animal handling and workplace safety standards
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility
- Communicated to managers, vet staff, technicians, and animal investigator staff on a regular basis through outlook, teams, and by phone to maintain animal health and facility issues or concerns
- Managed inventory of animal care and facility supplies, ensuring availability of necessary items without overstocking
- Refreshed and renewed all mandatory facility and safety trainings for working and maintaining a safe and productive research animal facility
- Maintained facility to keep AAALAC accreditation up to date as needed
- Helped with regular and scheduled testing on animals and equipment to ensure animal health and equipment safety
- Communicated daily with my EASL staff efficiently to ensure assigned tasks were understood and completed in a timely and in accordance with SOP's and facility policies
- Supervisor: Rick Moxley, (240)440-3799
Phones and some book keeping
4 Years 5 Months- Processed orders from phone and online systems
- Supported kitchen staff in food preparation to ensure timely service during peak hours.
- Verified accuracy and completeness of orders before delivery
- End of night sales and register close out
- Managed end-of-night sales reconciliation and register closeout and deposits
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked effectively in fast-paced environments
- Adaptable and proficient in learning new concepts quickly and efficiently
- Bradley Kefauver, (301)834-5555
Sr. Laboratory Animal Technician for CAPR
11 Years- Currently palpate 600+ mice on a still growing pancreas study weekly to find pancreas tumors and all data entry for the pancreas project
- Perform procedures on mice under anesthesia. ex. intra-tracheal injections, intra-cranial injections, palpations, and ovarian bursa surgery
- Improved animal welfare by closely monitoring their behavior for signs of illness or discomfort and promptly reporting concerns to veterinarians and needed staff
- Performed euthanasia according to established protocols when necessary for humane reasons or completion of studies, ensuring minimal distress to animals involved.
- Contributed to successful research outcomes by collecting precise samples such as blood draws, tissue biopsies, and body fluid collections from various species.
- Restrained animals for examination and treatment.
- Maintained accurate records of animal health and experimental procedures in accordance with regulatory guidelines
- Performed palpations on 600+ mice on a growing pancreas study weekly to find pancreatic tumors and all data entry for the pancreatic project
- Executed daily and weekend tech work and dosing, such as IP, SQ, gavage, tail vein, mandibular bleeds, timed mating, and plug checks
- Proficient with colony and study databases for animal identification, cage and breeder set-up for accurate study record keeping
- Tattoo mice on tails using AIMS identification system which is a program for animal ordering and inventory over the entire LASP program
- Ensure cleanliness and organization of all workstations
- Able to work independently and efficiently in a large volume animal facility completing all tasks
- Worked a little with Facility Program in a timely manner
- Administered injections, oral medications and topically applied medications prescribed by veterinarian
- Collected and processed samples for laboratory testing
- Supervisor: Theresa Guerin, (859)312-7697
Laboratory Animal Technician
4 Years- Technical skills include, weaning and tail-clipping, mandibular bleeds, IP injections, gavage, tumor palpations, food and water consumptions, plug checks, body weights with observations, and willingness to learn new skills
- Identify mice using ear-notching and ear-tagging
- Recorded routine sampling data for helicobactor and sentinel programs, ensuring compliance with regulatory requirements
- Executed paperwork and responsibilities for helicobactor diagnostics, transfer sampling, and sentinel program to facilitate accurate tracking and reporting
- Collaborated with supervisor to uphold facility standards for surprise and standard inspections, performing checklists to verify completion of facility, room, and safety logs
- Supported team members by taking on additional duties to maintain workflow efficiency
- Worked with supervisor on SOP's and made sure the changes were made in the facility to abide by the SOP's
- Supervisor: Areitha Smith
Animal Caretaker I & II
5 Years 3 Months- Performed all animal care duties for 2 animal rooms daily, including cage changing, refilling water bottles, and feeding.
- Performed basic diagnostics and helicobactor sampling and paperwork
- Quickly recognized signs of illness in mice to ensure their immediate care.
- Performed basic technical duties. ex. animal bleeds, tail clips, and ear-notching/tagging when needed
- Daily cleaning duties in 2 animal rooms and basic facility cleaning duties
- Worked closely with colleagues to ensure timely and efficient task completion.
- Collaborated with lab technicians to maintain health of pre and post-op animals
- Supervisor: Areitha Smith
Education
Certificate - Computer Office Business Technology
High School Diploma
Received High School Diploma with Certificate of Merit
Skills
Proficient in Windows
Microsoft
Outlook
and excel
Worked with a detailed colony and study database
Works well with others to get the best ending results
Great time management skills to get daily duties completed
Earned ALAT and LAT certificates
SOP compliance
Trained in animal identification using a AIMS identifying system (2009)
Completed and performed all duties on Tattoo study to be published
Patience and tolerance
Animal handling
Problem-solving
Decision-making
Critical thinking
Customer service and communication
Microsoft office
Effective communication
Timeline
Animal Caretaker Supervisor I
Leidos
10.2020 - 11.2025Read More
Phones and some book keeping
Wing and Pizza Shack
10.2018 - 03.2023Read More
Sr. Laboratory Animal Technician for CAPR
Leidos
01.2009 - 01.2020Read More
Laboratory Animal Technician
Leidos
01.2005 - 01.2009Read More
Animal Caretaker I & II
Leidos
10.1999 - 01.2005Read More
Governor Thomas Johnson High School
High School Diploma
Read More
Accutech Business Institute
Certificate from Computer Office Business Technology
Read More