Armand Ford
Slidell,LA
Summary
Dynamic, customer-focused professional with over 2 years of experience in fast food, retail, and customer service sectors. Proven track record in resolving guest concerns and enhancing satisfaction levels through exceptional, friendly service. Collaborative communicator skilled in effective multitasking within fast-paced, deadline-driven environments. Committed to fostering positive customer experiences and driving team success.
Overview
3
3
years of professional experience
Work History
Back of House Team Member
Small Sliders
Covington, LA
04.2025 - 12.2025
- Prepared and assembled food items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of back-of-house areas, adhering to health and safety standards.
- Assisted in inventory management, ensuring proper stock levels and minimizing waste.
- Collaborated with kitchen staff to streamline food preparation processes for increased efficiency.
- Monitored cooking times and temperatures to guarantee product quality and consistency.
- Communicated effectively with front-of-house staff to coordinate timely service delivery to customers.
Retail Team Member
Panera Bread
Slidell, LA
04.2024 - 01.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining and service areas to enhance customer experience.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Collaborated with team members to ensure efficient workflow during peak hours, improving service speed.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
Crew Member
McDonald’s
Slidell, LA
01.2023 - 01.2024
- Prepare food according to the standards and direction provided by the restaurant management staff.
- Achieve optimal customer satisfaction by preparing tables and communicating with coworkers to deliver fast food items in a timely manner to customers’ tables or cars for drive thru orders.
- Performed all cash management activities such as cash and credit card, managing over $2,000 of cash daily in the cash register.
- Ensure cleaning standards were maintained by wiping down tables, counters and taking out the trash.
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare food items according to company standards.
- Maintained cleanliness and organization of work areas to comply with health and safety regulations.
Team Member
Burger King
Slidell, LA
12.2022 - 06.2023
- Provided exceptional customer service to increase positive customer feedback.
- Trained new employees to provide a high level of service to customers and performance of tasks/duties.
- Prepared food in a timely manner based on customer orders.
- Upsell customers on meal deals and specials offered by the restaurant.
- Performed all POS services and maintained the required level of funds for the registers during operating hours.
Education
High School - Business
Slidell High School
Slidell, LA05.2026
Skills
- Excellent communication/ client service skills
- Solid problem solving skills
- Ability to multi-task in different environments
- Proficient in Sales and Upselling
- Detail oriented
- Able to adapt quickly
- Team Oriented
- Time Management
- Cleaning procedures
- Sanitation practices
- Waste reduction
- Team collaboration
- Decision-making
- Stock rotation
Timeline
Back of House Team Member
Small Sliders
04.2025 - 12.2025
Retail Team Member
Panera Bread
04.2024 - 01.2025
Crew Member
McDonald’s
01.2023 - 01.2024
Team Member
Burger King
12.2022 - 06.2023
High School - Business
Slidell High School