Kylee Cox
Frostproof,FL
Summary
Driven by a passion for excellence in the hospitality sector, I leveraged my role as a server and trainer to mentor teams towards achieving and surpassing service goals, enhancing customer satisfaction through expert conflict negotiation and exceptional service delivery. My adeptness in safe food handling and ability to foster warm customer relationships underscore my comprehensive skill set in creating memorable dining experiences.
As a proven leader and customer service specialist, my positive energy would be a great addition in any hospitality position. As a leader and as a team player my extensive experience and knowledge could be an integral part of any team whether it is front of house or back of house.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Back of House Team Member
Chick-a-Filet
06.2024 - Current
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
- Prepared food and drinks while following safe food handling procedures.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Maintained updated certifications in food safety and sanitation regulations.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
Server Trainer
Chili’s
06.2006 - 10.2012
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Server
Denny’s
09.2006 - 12.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Line Worker and Server
Sandy’s Market Cafe
12.2006 - 08.2008
- Enhanced guest dining experience by accommodating special requests whenever possible and providing timely meal delivery.
- Assisted management in maintaining inventory levels, reducing waste and optimizing overall restaurant operations.
- Delivered exceptional customer service as a Server, leading to increased guest satisfaction and repeat business.
- Showcased extensive knowledge of menu offerings, enabling guests to make informed decisions about their meals based on preferences or dietary restrictions.
- Developed strong relationships with patrons by attentively listening to their needs and providing personalized recommendations.
- Demonstrated strong multitasking skills through balancing guest needs with back-of-house communication for seamless coordination.
- Handled high-pressure situations with ease, effectively managing multiple tables during peak hours while maintaining excellent service standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
Server Shift Leader
Denny’s
12.1995 - 03.2000
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
Education
Early Childhood Education - Education
University of Phoenix
Tempe, AZSkills
- Cleaning procedures
- Sanitation Practices
- Waste Reduction
- Cooking techniques
- Portion Control
- Food Preparation
- Temperature Monitoring
- Workstation setup
- Knife Skills
- Stock Rotation
- Food Storage
- Ingredient Selection
- Menu Planning
- Team Collaboration
- Flexible and Adaptable
- Cleaning and sanitizing
- Decision-Making
- Problem-Solving
- Team contribution
- Customer Service
- Team Leadership
- Attention to Detail
- Workplace Safety
- Kitchen Equipment Operation
- Relationship Building
- Multitasking Abilities
- Coaching and Mentoring
- Safe Food Handling
- Weighing and Measuring
- Kitchen Staff Support
- Dishwasher Operation
- Ingredient Preparation
- Supply Restocking
- Sweeping and Mopping
- Tray Assembly
- Kitchen Station Restocking
- Food preservation and storage methods
- Sauce and Soup Cooking
- Quality Assurance
- Conflict Negotiation
- Grilling
- Work Coordination
- Safety Management
- Meat and Poultry Slicing
- Safe handling
- Chopping vegetables
- Customer Engagement
- State Food Handler Certified
- Food Production
- Batch Testing
- Meat Preparation
- Preparation techniques
- Meat Cutting
- Recipe Adherence
- Food Portioning and Packaging
- Food Handler Certification
- Vegetable and Fruit Preparation
- Cash Register Operation
- Accurate Cash Handling
- Payment Processing
- Manual Dexterity
- Quality Assessment
- Standards Compliance
- Dessert Preparation
- Salad Creation
- Beverage Service
- Sauce and Dressing Creation
- Product Merchandising
- Meal Tray Assembly
- Food Tray Delivery
- Patient Dietary Requirements
- Creative Thinking
- Menu Distribution
- ServSafe Food Manager
- Seafood Preparation
- Coffee and Tea Preparation
- Food Handlers Card
- Floor Vacuuming
- Salad Bar and Buffet Maintenance
- Records Management
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Inventory Control
Certification
ServeSafe Management
Timeline
Back of House Team Member
Chick-a-Filet
06.2024 - Current
Line Worker and Server
Sandy’s Market Cafe
12.2006 - 08.2008
Server
Denny’s
09.2006 - 12.2008
Server Trainer
Chili’s
06.2006 - 10.2012
Server Shift Leader
Denny’s
12.1995 - 03.2000
Early Childhood Education - Education
University of Phoenix