Armand Hayes
Lyndhurst,Ohio
Summary
Dynamic sales and marketing leader with over 20 years of experience in the telecommunications and tech industries, specializing in operational excellence and revenue growth. Demonstrated success in leading high-performing teams and forging strategic partnerships, resulting in enhanced customer satisfaction. Expertise includes executing impactful sales and operations strategies that consistently achieve measurable business outcomes. Aiming to leverage extensive experience to drive further innovation and growth within an organization.
Overview
21
21
years of professional experience
Work History
Owner/Founder
Armand Xavier Creative LLC
Cleveland, OH
02.2024 - Current
- Provide clients with high-quality creative art, illustration, and graphic design services
- Manage all aspects of business operations, including client acquisition, project management, budgeting, and creative direction
- Developed branding and design solutions for children's books, graphic design projects, and corporate branding
- Grew client base through networking, referrals, and marketing efforts, positioning the company as a trusted provider of creative services
Board Member/Treasurer
Castle High School
07.2019 - Current
- Ensured that all legal requirements were met according to local laws and regulations.
- Stayed abreast of trends and issues affecting organizational decisions.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Dealer Development Manager
T-Mobile US
Cleveland, OH
07.2016 - 05.2023
- Managed a portfolio of 15+ Metro by T-Mobile accounts, driving 20% year-over-year revenue growth
- Developed strategic business partnerships to execute Metro by T-Mobile brand initiatives across multiple locations
- Improved operational efficiency by 15% through tailored sales coaching, employee training, and compliance tracking
- Analyzed and communicated sales reports to owners, implementing targeted strategies to address performance gaps and achieve critical KPIs
- Scheduled and executed weekly location visits, optimizing account performance and ensuring merchandising standards were met
High Volume Retail Store Manager
T-Mobile US
Cleveland, OH
11.2003 - 07.2015
- Led a high-performance sales team in one of T-Mobile’s top-performing stores, achieving 15% increase in customer retention
- Mentored and developed staff, resulting in a 10% improvement in sales team productivity
- Collaborated with senior leadership to recruit and build a high-performing team, maintaining the top-ranked store in the North Central Region
- Responsible for profit and loss management, inventory control, and staff scheduling
Education
Master of Business Administration -
University of Arizona Global Campus
08.2022
Bachelor of Arts - Business Leadership
Ashford University
09.2020
Skills
- Sales strategy development
- Hiring and staffing
- Operations management
- Business management
- Relationship building
- Salesforce
- Team oversight
- Microsoft Office 365 Suite
- Adobe Creative Suite
Community Leadership
Castle High School, Board Member/Treasurer, 07/01/19, Present, Oversee financial planning and budgeting for school initiatives, ensuring fiscal responsibility and transparency., Lead efforts to improve community engagement and fundraising, resulting in a 20% increase in donations for school programs.
Timeline
Owner/Founder
Armand Xavier Creative LLC
02.2024 - Current
Board Member/Treasurer
Castle High School
07.2019 - Current
Dealer Development Manager
T-Mobile US
07.2016 - 05.2023
High Volume Retail Store Manager
T-Mobile US
11.2003 - 07.2015
Master of Business Administration -
University of Arizona Global Campus
Bachelor of Arts - Business Leadership
Ashford University
Similar Profiles
Gregory ArmandGregory Armand
Manager at Armand Group LlcManager at Armand Group Llc
Lyna battiLyna batti
Stagiaire at Armand thieryStagiaire at Armand thiery
Mahnaz FarzanehMahnaz Farzaneh
Customer Service Representative at Armand ProductionCustomer Service Representative at Armand Production