Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Armand Slade

Elmwood Place,Ohio

Summary

Professional with solid background in systems analysis and proven track record of delivering impactful solutions. Skilled in data analysis, problem-solving, and optimizing system performance. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and clear communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

System Analyst

Clarke Power Services
09.2023 - Current
  • Served as the first point of escalation for our technical support team to resolve end user issues.
  • Served as the first point of contact for cyber security related issues discovered by our SOC.
  • Managed 1000+ endpoints and 700+ users using SCCM, Intune, and Group Policy.
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
  • Increased enterprise digital security by ensuring our endpoints/windows servers were up to date.

Technical Support Team Leader

Clarke Power Services
12.2021 - 09.2023
  • Created clear escalation procedures for complex issues, ensuring efficient collaboration between support tiers and departments.
  • Managed workload distribution among team members, ensuring timely response to high-priority tickets.
  • Led weekly meetings to discuss ongoing challenges, fostering open communication within the team.
  • Managed periodic licensing for end user software to ensure uptime.

Technical Support Specialist

Clarke Power Services
09.2019 - 12.2021
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Documented support interactions for future reference.

Education

Bachelor of Science - Information Technology

Augusta University
Augusta, GA
05-2018

Skills

  • Performance tuning
  • Cybersecurity best practices
  • Project management
  • Technical analysis
  • End user support
  • Technical documentation
  • System upgrades
  • Software and hardware updates
  • Systems deployment
  • Microsoft desktop applications

Certification

  • COMPTIA Network + March 2021-2026
  • COMPTIA Security + September 2023 - 2026
  • COMPTIA Server + September 2024 - No expiration
  • AZ - 900 Azure Fundamentals April 2025 - 2026

Timeline

System Analyst

Clarke Power Services
09.2023 - Current

Technical Support Team Leader

Clarke Power Services
12.2021 - 09.2023

Technical Support Specialist

Clarke Power Services
09.2019 - 12.2021

Bachelor of Science - Information Technology

Augusta University

Similar Profiles

CREATE PROFILE