Armanda Nieves
Wesley Chapel,FL
Summary
Dynamic professional with7+ years of experience in administrative support, executive assistance, and management. Proven ability to streamline operations, support executives, and deliver exceptional customer service. Adept in calendar management, travel coordination, and meeting facilitation. Skilled in project management, recruitment, and employee onboarding, with a focus on achieving organizational goals. Proficient in Microsoft Office Suite, SharePoint, and CRM tools.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Positive Behavior Support Corp.
West Palm Beach, FL
11.2021 - Current
- Coordinated client schedules and maintained accurate documentation in SharePoint
- Partnered with analysts to enhance client satisfaction through strategic service planning
- Prepared detailed reports to track client progress and support organizational goals
Manager of Operations
Nieves Cleaning Service
West Palm Beach, FL
10.2020 - 01.2024
- Managed vendor relationships and procurement to ensure budget compliance
- Oversaw operational expenses, implementing cost-saving measures
- Scheduled and supervised staff to deliver high-quality, timely service
- Implemented quality control measures, achieving a reduction in defects and errors.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Executive Administrative Assistant
Window Doctor Inc.
Lake Park, FL
10.2018 - 03.2021
- Supervised office operations, including inventory management.
- Directed onboarding sessions for new hires and maintained accurate HR records
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Managed and tracked expenses to meet company budget requirements.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
Administrative Assistant
NuVista Living at Wellington Green
West Palm Beach, FL
01.2011 - 06.2018
- Delivered comprehensive administrative support to executives, including calendar management, travel planning, and meeting facilitation
- Coordinated employee recruitment, orientation, and benefits administration, ensuring a seamless onboarding process
- Prepared and distributed board meeting agendas, reports, and materials, maintaining strict confidentiality
- Managed office operations, ensuring efficiency in daily workflows and communication
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
Account Manager /Order Processor
ACG (AT&T)
Boynton Beach, FL
06.2016 - 05.2018
- Resolved customer issues, achieving high satisfaction ratings
- Processed contracts and managed accounts to support sales objectives
- Delivered technical support and troubleshooting via multiple communication channels
- Managed multiple accounts simultaneously while meeting deadlines.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
Bachelor’s Degree - Healthcare Administration
Palm Beach State College
Associate’s Degree - Health Science
Palm Beach State College
High School Diploma -
Seminole Ridge High School
Skills
- Executive Calendar Management & Scheduling
- Recruitment, Onboarding & HR Support
- Meeting Preparation & Agenda Coordination
- Financial Oversight (AP/AR, Budgeting)
- Travel Planning & Itinerary Management
- Office Operations & Vendor Management
- Data Collection & Quality Assurance
- Microsoft Office Suite (Word, Excel, SharePoint)
- CRM Software & QuickBooks
Certification
- Basic Life Support (BLS) Certification
- Registered Behavior Technician (RBT) Certification
Timeline
Registered Behavior Technician
Positive Behavior Support Corp.
11.2021 - Current
Manager of Operations
Nieves Cleaning Service
10.2020 - 01.2024
Executive Administrative Assistant
Window Doctor Inc.
10.2018 - 03.2021
Account Manager /Order Processor
ACG (AT&T)
06.2016 - 05.2018
Administrative Assistant
NuVista Living at Wellington Green
01.2011 - 06.2018
Bachelor’s Degree - Healthcare Administration
Palm Beach State College
Associate’s Degree - Health Science
Palm Beach State College
High School Diploma -
Seminole Ridge High School