ARMANDA NIEVES
Wesley Chapel,FL
Summary
Detail-oriented Operations and Client Support Professional with over 7 years of experience in administrative support, data entry, and client service operations. Adept at managing and maintaining client data, ensuring accuracy and completeness in complex configurations. Skilled in conducting audits, troubleshooting configuration issues, and collaborating with cross-functional teams. Strong attention to detail, organizational skills, and proficiency with Microsoft Office Suite, SharePoint, and SAP. Experienced in healthcare-adjacent roles with a strong understanding of client documentation compliance.
Overview
14
14
years of professional experience
Work History
Registered Behavior Technician
Positive Behavior Support Corp.
01.2022 - Current
- Maintained accurate client documentation using SharePoint and internal data systems
- Supported internal teams by entering and verifying case updates in client data systems
- Collaborated with multidisciplinary teams to address and resolve client service issues
- Participated in data audits to ensure compliance with company standards
Manager of Operations
Nieves Cleaning Service
10.2020 - 01.2024
- Oversaw configuration of internal client and vendor records, ensuring completeness and accuracy using SAP
- Provided administrative support across departments, maintaining up-to-date documentation and tracking data change requests
- Managed team workflows and schedules to support timely delivery of client-facing operations
- Coordinated with internal departments to resolve operational inconsistencies
Executive Administrative Assistant
Window Doctor Inc.
10.2018 - 03.2021
- Entered and maintained high volumes of data for parts and vendor configuration using SAP and internal systems
- Conducted quality checks on client order setups and identified configuration gaps
- Communicated with vendors and internal teams to confirm and track ETA requests
- Managed documentation and reporting workflows to support operations
Administrative Assistant
NuVista Living at Wellington Green
01.2011 - 06.2018
- Supported executives with client file preparation and documentation management
- Maintained up-to-date records of meeting reports and client materials
- Helped organize internal communications to ensure accurate distribution of documentation
Account Manager / Order Processor
ACG (AT&T)
06.2016 - 05.2018
- Handled client orders and ensured accurate data entry into internal configuration systems
- Tracked and addressed client requests, escalating unresolved issues to appropriate channels
- Monitored client program updates and assisted with change documentation
Education
Bachelor of Science - Healthcare Business Administration
Palm Beach State College
Palm Beach, FLSkills
- Client Configuration and Documentation Management
- Data Auditing and Quality Assurance
- Microsoft Office Suite (Excel, Outlook, Word, SharePoint)
- SAP Administration
- System Monitoring & Database Management
- Team Collaboration and Communication
- Organizational and time management skills
- AP/AR Minor Accounting
- Talent Acquisition
Timeline
Registered Behavior Technician
Positive Behavior Support Corp.
01.2022 - Current
Manager of Operations
Nieves Cleaning Service
10.2020 - 01.2024
Executive Administrative Assistant
Window Doctor Inc.
10.2018 - 03.2021
Account Manager / Order Processor
ACG (AT&T)
06.2016 - 05.2018
Administrative Assistant
NuVista Living at Wellington Green
01.2011 - 06.2018
Bachelor of Science - Healthcare Business Administration
Palm Beach State College
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