Armando Carreras
Miami,Florida
Summary
Accomplished Store Manager with a proven track record at Bath and Body Works, Limited Brands, enhancing store operations and customer satisfaction. Expert in customer service and problem-solving, leading teams to exceed sales goals through strategic planning and exceptional leadership. Achieved significant improvements in customer relations and operational efficiency, fostering a positive and productive work environment.
Overview
11
11
years of professional experience
Work History
Store Manager
Bath and Body Works, Limited Brands
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager, Operations
CB2
01.2022 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager, Operations
Victoria’s Secret & Pink
10.2016 - 01.2022
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager, Operations
BJ's Wholesale
01.2014 - 07.2018
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Bachelor Of Nursing - Nursing
Mercy Miami Hospital, School of Nursing
Miami, FL08.2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
Timeline
Store Manager
Bath and Body Works, Limited Brands
06.2024 - Current
Assistant Store Manager, Operations
CB2
01.2022 - 06.2024
Assistant Store Manager, Operations
Victoria’s Secret & Pink
10.2016 - 01.2022
Assistant Store Manager, Operations
BJ's Wholesale
01.2014 - 07.2018
Bachelor Of Nursing - Nursing
Mercy Miami Hospital, School of Nursing
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